*A Tip of the Hat to MyCorporation.com Newsletter for this information.  Last year, the United States Patent and Trademark Office (USPTO) received almost 260,000 trademark application filings, an increase of 8.4% over the previous year. Why is trademark registration so popular? Because more and more businesses are recognizing the importance of going the extra mile [...]

In our competitive world sometimes the only difference between us and our competitors is the the service we provide and in particular the person to person service we provide. I have come across a new book titled “How to Talk to Customers” that unlike many books on customer service actually gets very prescriptive about how [...]

Well I am finally doing it! I am leaving Blogger, after 3 years and 700 Posts I want to grow up and gain more control over my blog. If you get this message prior to my blogger migration I apologize.  Before long all of the content will be migrated here and I will have new [...]

I have managed and consulted with about a dozen different sales teams over the last 15 years and I continue to discover that most sales reps suffer from a common malady, lack of effective qualifying skills. Now I am no sales methods consultant nor am I an author trying to sell a book, I just [...]

Are you a Northeast Ohio business and looking to improve and grow your business? Then you need to check out the video below about the Celebrating Success conference. You can also learn more at www.neobusinessconference.org

In today’s microenterprise world where many times there is only one person actually in the business, delegation takes on a whole new meaning. Typically even a microenterprise has to perform the same functions as a larger business but they tend to use outside suppliers and partners to perform and manage those functions. For example: Most [...]

My thanks to a special guest blogger, Caroline Melberg of SmallBusinessMavericks.com. This is a content and practical advice packed post, take your time and absorb. It’s no secret that in today’s world, online success depends in large part on how much traffic you drive to your site. The amount of traffic you get depends on [...]