http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/ Resources and Knowledge for the Small Business CEO Sat, 22 Nov 2008 00:55:15 +0000 http://wordpress.org/?v=2.2 http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-589 EJMalyn Wed, 27 Jun 2007 02:44:09 +0000 http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-589 Talking to my customers instead of talking at them always builds a great relationship...that personal touch always works. I love letting my customers know "I really do care". Talking to my customers instead of talking at them always builds a great relationship…that personal touch always works. I love letting my customers know “I really do care”.

]]> http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-581 Andrew Sun, 24 Jun 2007 17:13:25 +0000 http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-581 Wonderful article! Mike Sandy's book, I'm Finally in Business for Myself...Now What? really helped me decide to start a small business. Check it out at http://finallyinbusiness.blogspot.com/ Wonderful article! Mike Sandy’s book, I’m Finally in Business for Myself…Now What? really helped me decide to start a small business. Check it out at http://finallyinbusiness.blogspot.com/

]]> http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-580 Staci Fri, 22 Jun 2007 19:09:02 +0000 http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-580 If I receive poor service somewhere, I don't return. That's that. I just don't go back. That's why it's so important to make sure your service is top notch. Nothing will improve or increase your business more than excellent word of mouth. The impact of negative word of mouth from negative experiences just goes to show you how valuable positive experiences can be. If I receive poor service somewhere, I don’t return. That’s that. I just don’t go back. That’s why it’s so important to make sure your service is top notch. Nothing will improve or increase your business more than excellent word of mouth. The impact of negative word of mouth from negative experiences just goes to show you how valuable positive experiences can be.

]]> http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-576 Steve Rucinski Thu, 21 Jun 2007 13:29:07 +0000 http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-576 Me too, I hate the 'There ya go' or 'Have a good one' comments, I want a Thank You. Me too, I hate the ‘There ya go’ or ‘Have a good one’ comments, I want a Thank You.

]]> http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-573 Amanda Wed, 20 Jun 2007 14:26:21 +0000 http://www.smbceo.com/2007/06/20/how-to-talk-to-customers/#comment-573 Customer service is so important. I am less likely to do business with a store or restaurant that has poor customer service. Customer service is so important. I am less likely to do business with a store or restaurant that has poor customer service.

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