Satisfy Your Internet Customers With Exceptional Customer Service

customer service

It seems that most businesses, during these tough economic times, are concentrating on offering exceptional customer service to retain valuable customers and gain new prospects.   A common goal – offering great support while hoping to set themselves apart from the competition.   For internet based businesses, this can be more challenging to accomplish than with a traditional brick and mortar business.

Internet businesses face the challenge of connecting with their consumers on a one-on-one basis even though they are not face-to-face.   This is one instance that technology can be more of a hindrance to your business than a help.   It’s imperative to make sure your customers feel that they are valued and that they matter.   It’s easy to hide behind your internet presence but that won’t help you retain customers and  grow your business.

Putting The “Service” Back In “Customer Service” offers 4 steps that can help you  satisfy your customers needs and concerns.   In this article, Cindy  Marlowe points out the need to make you and/or your staff available to answer calls live and in person.      It can be frustrating and overwhelming,  for your customers, if you limit contact with your business solely via the internet.    Providing a toll free customer support number is just one way you can  provide the support your customers crave and expect.

6 Comments Satisfy Your Internet Customers With Exceptional Customer Service

  1. Susan Oakes

    You are right about being able to talk to someone instead of waiting for an email. Even if our customers email us with a question, we usually phone them. If there is a time difference we email an answer and offer to phone them on Skype when it is the best time for them. Lucky no 2am phone calls so far.

    Usually they are surprised and happy we called and it also helps us to get to know the customer better and understand their problem.

    Reply
  2. Luz Spielberg

    It’s easy to hide behind your internet presence but that won’t help you retain customers and grow your business.

    –Oh, I can’t understand why someone have to hide? Why do you think some people do this? Do you have any idea? Haven’t they realized how important this internet presence is?

    Reply
  3. Bianca Aquino

    Oh well, it’s so sad for them Luz that they don’t realize why there are thousands of websites every minute. And why others bother for significant top listings in search engines results.

    Reply
  4. Pingback: CustServ: Customer Relations: The New Competitive Edge

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