Comments on: Satisfy Your Internet Customers With Exceptional Customer Service http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/ Resources and Knowledge for the Small Business CEO Wed, 01 Feb 2012 18:36:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: CustServ: Customer Relations: The New Competitive Edge http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/#comment-6338 CustServ: Customer Relations: The New Competitive Edge Mon, 15 Dec 2008 06:43:53 +0000 http://www.smbceo.com/?p=987#comment-6338 [...] writes for Small Business CEO about how to satisfy Internet customers. Two things: have able people to answer calls and private messages. But more importantly, to not [...] [...] writes for Small Business CEO about how to satisfy Internet customers. Two things: have able people to answer calls and private messages. But more importantly, to not [...]

]]> By: Bianca Aquino http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/#comment-6324 Bianca Aquino Fri, 12 Dec 2008 12:36:42 +0000 http://www.smbceo.com/?p=987#comment-6324 Oh well, it's so sad for them Luz that they don't realize why there are thousands of websites every minute. And why others bother for significant top listings in search engines results. Oh well, it’s so sad for them Luz that they don’t realize why there are thousands of websites every minute. And why others bother for significant top listings in search engines results.

]]> By: Luz Spielberg http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/#comment-6307 Luz Spielberg Thu, 11 Dec 2008 06:56:20 +0000 http://www.smbceo.com/?p=987#comment-6307 It’s easy to hide behind your internet presence but that won’t help you retain customers and grow your business. --Oh, I can't understand why someone have to hide? Why do you think some people do this? Do you have any idea? Haven't they realized how important this internet presence is? It’s easy to hide behind your internet presence but that won’t help you retain customers and grow your business.

–Oh, I can’t understand why someone have to hide? Why do you think some people do this? Do you have any idea? Haven’t they realized how important this internet presence is?

]]> By: Arthur Bland http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/#comment-6303 Arthur Bland Wed, 10 Dec 2008 08:03:12 +0000 http://www.smbceo.com/?p=987#comment-6303 I agree to that certain feeling of security when someone initiated to call me over the phone to solve my problems quickly. And as you said Matt, it's boundless! I agree to that certain feeling of security when someone initiated to call me over the phone to solve my problems quickly.

And as you said Matt, it’s boundless!

]]> By: Susan Oakes http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/#comment-6302 Susan Oakes Wed, 10 Dec 2008 04:45:57 +0000 http://www.smbceo.com/?p=987#comment-6302 You are right about being able to talk to someone instead of waiting for an email. Even if our customers email us with a question, we usually phone them. If there is a time difference we email an answer and offer to phone them on Skype when it is the best time for them. Lucky no 2am phone calls so far. Usually they are surprised and happy we called and it also helps us to get to know the customer better and understand their problem. You are right about being able to talk to someone instead of waiting for an email. Even if our customers email us with a question, we usually phone them. If there is a time difference we email an answer and offer to phone them on Skype when it is the best time for them. Lucky no 2am phone calls so far.

Usually they are surprised and happy we called and it also helps us to get to know the customer better and understand their problem.

]]> By: Matt | Small Biz Bee http://www.smbceo.com/2008/12/09/satisfy-your-internet-customers-with-exceptional-customer-service/#comment-6301 Matt | Small Biz Bee Wed, 10 Dec 2008 02:07:14 +0000 http://www.smbceo.com/?p=987#comment-6301 Customer service knows no boundary, whether it be online or in the physical world quality customer service keeps customers coming back. Matt Customer service knows no boundary, whether it be online or in the physical world quality customer service keeps customers coming back.

Matt

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