By now, we’ve all heard that customers are the glue that hold small businesses together during rough financial times. It’s quite obvious that small business owners must satisfy the needs of their customers in a way that will keep them coming back for more. So, how can you make your business more memorable in 2009? You can start by following some of the tips suggested in the Fast Up Front article, How To Win Over Your Customers In The New Year.
One of the most important suggestions to me is their #1 – promptly respond to customer inquires. In this age of instant gratification, customers are unlikely to wait around for your response. If they don’t get a fast enough response, they simply turn to someone who is more readily available to meet their needs. You definitely don’t want your customers thinking that their business doesn’t matter to you.
Looking for ways to give a personal touch to your customers will always surprise the customer and leaving your efforts much appreciated to them.
I heard a good saying once which I’ve remembered and it’s served me well in customer service “Don’t treat customers how you want to be treated…treat customers how they want to be treated”
Matt
I’ve found that building customer loyalty, incentive and rewards programs are always key in retaining good customers. Lots of choices out there. Besides good product and customer service, give them great reasons to come back.
John
Customer loyalty is the key in any business. We have an 84% retention rate on our Merchant Cash Advance clients. Fr quick cash that can help with wrking capital its a great product. But if we don’t keep them happy we would lose our loyalty. So we do our best to keep them happy!