Comments on: Steps For Handling Customer Complaints http://www.smbceo.com/2009/03/31/steps-for-handling-customer-complaints/ Resources and Knowledge for the Small Business CEO Wed, 01 Feb 2012 18:36:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: John Tschohl http://www.smbceo.com/2009/03/31/steps-for-handling-customer-complaints/#comment-7423 John Tschohl Tue, 28 Apr 2009 14:45:47 +0000 http://www.smbceo.com/?p=1475#comment-7423 @Amanda - thanks for the quote! We have two products that help companies deal with service recovery: e-Service and Loyal for Life. More about them can be found on our website: http://www.customer-service.com @Amanda – thanks for the quote! We have two products that help companies deal with service recovery: e-Service and Loyal for Life. More about them can be found on our website: http://www.customer-service.com

]]> By: limo hire http://www.smbceo.com/2009/03/31/steps-for-handling-customer-complaints/#comment-7378 limo hire Thu, 23 Apr 2009 08:13:30 +0000 http://www.smbceo.com/?p=1475#comment-7378 customer complaints should be taken seriously at all times. All employees should work hand in hand as they tackle and handle all issues arising from any business transaction. The top management need to also train their employees on the importance of good communication skills when dealing with clients. customer complaints should be taken seriously at all times. All employees should work hand in hand as they tackle and handle all issues arising from any business transaction. The top management need to also train their employees on the importance of good communication skills when dealing with clients.

]]> By: Martin Lindeskog http://www.smbceo.com/2009/03/31/steps-for-handling-customer-complaints/#comment-7250 Martin Lindeskog Thu, 02 Apr 2009 01:26:37 +0000 http://www.smbceo.com/?p=1475#comment-7250 The thing is to ask what the customer expected to get in terms of quality, delivery and price. As a quick reflection: I see that many banks are listed on My3Cents ("Most Talked About") site. If you have the approach that it is all about an exchange of values between traders, then you could tackle the situation in a correct way. I am planning to write an e-pamphlet on this topic. The thing is to ask what the customer expected to get in terms of quality, delivery and price.

As a quick reflection: I see that many banks are listed on My3Cents (“Most Talked About”) site.

If you have the approach that it is all about an exchange of values between traders, then you could tackle the situation in a correct way. I am planning to write an e-pamphlet on this topic.

]]> By: Mary Grace Ignacio http://www.smbceo.com/2009/03/31/steps-for-handling-customer-complaints/#comment-7240 Mary Grace Ignacio Wed, 01 Apr 2009 06:17:07 +0000 http://www.smbceo.com/?p=1475#comment-7240 Steps For Handling Customer Compaints ? Hi Amanda, I believe you mean Complaints. Anyway, good resource you pointed to us. This is absolutely important because whether we like it or not, our customers and employees are what keeps our business into life. Without these people, our business would die. So we must take good care of them and deal to them correctly even if we have to face them with their complaints. Also, I saw a good sign if a certain customer comes to you for a complain. In this act, we learn our limitations and mistakes which gives us more place for improvement. I always thank my customers to come back to me and tell me their good/bad feedback on a certain product that I am selling. I would feel worse if I learned that one of my customer turned back at me and gossips my business' mistakes to others without telling to me their concerns. Steps For Handling Customer Compaints ?

Hi Amanda, I believe you mean Complaints.

Anyway, good resource you pointed to us. This is absolutely important because whether we like it or not, our customers and employees are what keeps our business into life. Without these people, our business would die. So we must take good care of them and deal to them correctly even if we have to face them with their complaints.

Also, I saw a good sign if a certain customer comes to you for a complain. In this act, we learn our limitations and mistakes which gives us more place for improvement. I always thank my customers to come back to me and tell me their good/bad feedback on a certain product that I am selling. I would feel worse if I learned that one of my customer turned back at me and gossips my business’ mistakes to others without telling to me their concerns.

]]> By: Andrea http://www.smbceo.com/2009/03/31/steps-for-handling-customer-complaints/#comment-7233 Andrea Tue, 31 Mar 2009 16:50:40 +0000 http://www.smbceo.com/?p=1475#comment-7233 Customer complaints should always be dealt with effectively, an unhappy customer is more likely to talk about you than your completely satisfied one. I always ask "What can I do to improve" and I find that this is the best way to deal with critics. I've yet to have one that can come up with a solution, sometimes people just want to be heard. Customer complaints should always be dealt with effectively, an unhappy customer is more likely to talk about you than your completely satisfied one. I always ask “What can I do to improve” and I find that this is the best way to deal with critics. I’ve yet to have one that can come up with a solution, sometimes people just want to be heard.

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