When it comes to customer service, you usually find that there is always room for improvement. Your employees have a direct impact on how customers view your business. They are usually the first ones to come in contact with potential customers and their appearance, attitude and demeanor can easily be a turn off. Maybe your employees aren’t even aware of the subtle signals they are giving out.
Luckily, there are small changes that employees can make to improve the way they come across to your clients. Improving body language can have a direct impact. It can do wonders to make your customers feel more at ease and comfortable with your business.
I’ve come across a helpful list of 5 Quick Tips To Improve Your Customer Service Skills Through Body Language posted on the blog, Customer Service Skills Guide. The most important tip to me is maintaining eye contact.
The easiest way to insure the customer knows you are paying attention to them and care about what they have to say is to keep eye contact with them as much as possible. Eye contact says: You’re the only person I’m listening to right now.
Each of these small adjustments are easy for your employees to incorporate into their everyday interactions with clients. I would encourage you to share these simple tips with your employees. Not only will it improve customer service quality but it will probably improve the office atmosphere as well.