Phone Answering: In-house or Outsource?

A receptionist is usually the person who gives your customers and prospects a lasting impression of your business. Much like the greeter at an exclusive condominium complex, or delivery driver from your new favorite restaurant. A good impression makes it much easier to maintain relationships with customers, suppliers, and partners.

Phone answering service

A bad impression will obviously make running your business successfully much harder. Nearly any business, big or small, can benefit from a receptionist answering their calls. The choice really comes down to whether you need a physical person sitting at a desk in your office, or if outsourcing to a virtual receptionist or team of receptionists makes most sense.…

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How to Lead a Multi-National Business Startup Team

Leading a multi-national team after you’ve launched a startup is no easy task. You still get to deal with the day-to-day worries a regular business owner would. However, you also have thousands of miles separating your various team members, all of which speak their own language, and have unique cultural differences that need to be understood and respected.

Managing multi-national startup team using web conferencing tool

A multi-national company is a great challenge, and the opportunity for immense profits is very real. However, you have to wear many hats to successfully cross cultural barriers, and have the proper technology in place to make communication as instant and seamless as possible.…

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Key Things to Look for When Choosing a Long-Term Courier Partner

Finding the right long-term courier partner can be difficult, however with plenty of in-depth research, you can be sure to find a courier on a budget that aligns your business needs, in addition to having your customer’s best interests in mind.

Reliable courier partner

We are going to look at key things to look for when choosing a long-term courier.

Experience

When looking for a long-term courier for your parcel delivery, it is important that you look at how much experience each courier company has. This is crucial, as this could be the difference between a successful delivery process, and one that is full of mistakes.…

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Business Addresses: Different Types and Why You Need One

A business address is the official headquarters of a business. They may be the actual place where business is conducted, a mailbox, or virtual headquarters to add legitimacy to the business. Regardless of whether your address is a real place of business or not, the last thing you want is to have a business that’s linked to a residential address, as it makes you look like an unprofessional, non-established upstart to potential clients.

Business Address

Here’s a list of the various types of business addresses you can get:

Sole proprietor address

These people may use their home addresses, but this isn’t ideal.…

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The Importance of a Board of Directors in the Formation of a Company

To build a successful venture, CEOs and other management involved in forming a company need to know it takes teamwork and good communication. The board of directors in a company are responsible for its ultimate success or demise. Unfortunately, a board of directors may collaborate together, but each are individually accountable for anything that goes wrong.

Directors UK company formation agent have to come together before any new corporation is set up. A corporation’s board of directors have the responsibility of steering the company through the rough waters to appease shareholders. In addition, a board of directors also have other duties to perform such as satisfying legal obligations and others, such as those discussed below.…

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The Importance of Having a Strong Risk Culture

Every business has its own risk culture, as companies across all industries are exposed to a wide variety of hazards on a daily basis. The difference is how they deal with such risks and how successful these measures are in getting through to employees and forming the risk culture of a business. Creating an enterprise-wide awareness of risk is essential according to RSM and one of the first steps towards a strong risk culture is understanding why it’s so important.

Protect Your Assets and Reputation

With a range of recent headlines highlighting instances of fraud, employee scandals, misconduct and more, a strong risk culture is required to prevent this happening in your business.…

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4 Tips for Saving Time in the Back Office

Back offices are where a lot of the work that it takes for a business to operate happens. And, while consumers only see the front office, the back office is often where the overhead starts adding up and time is spent.

Solving the messy back office problems

Administrative tasks can be very time-consuming, and if you need to start saving time in the back office to help your business grow, these tips can help.

1. Automate Your Taxes

A lot of time is spent on taxes, and owners are doing their own business taxes, it can take up to five hours per week, or twenty hours a month, to keep taxes up-to-date.…

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Someone Else Can Do These 5 Business Processes Better Than You (No Offense)

One trait successful entrepreneurs almost all have in common is the ability to say “no” — to dodgy proposals, out-of-left-field ideas, clients who bring a whole rat’s nest of strings to the relationship.

Still, many business owners like to think they can do it all. Maybe you’re one of them.

Business process outsourcing

What separates the truly great from the just-pretty-good is the ability to know when you’re better off outsourcing non-core business processes to outside partners capable of doing them right. These process might be super specialized and high-value; they might be wholly commoditized; or they might fall somewhere in the middle. What unites them is the simple fact that they’re not central to your core operations — your moneymaker, as it were.…

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How to Pitch Your New Business Perfectly

There’s no denying we’re operating in a challenging business climate. Competition is healthy, but to stand out from the crowd and nail new business opportunities, you’ve got to do your homework.

Negotiating with new business client

Understanding your own business inside out is only half of the battle —you’ve also got to demonstrate that you have a thorough appreciation of those you want to work with too.

The good news is that in the digital age, it’s much easier to do your research than previously, thanks to the convenient tools and websites we now have at our fingertips.

Research your pitching prospect

When you’re looking for information about the people you’re pitching to, Google is your best friend.…

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Intranet Tools Are a Secret Weapon For Employee Retention in Healthcare

In an economy where it is no longer necessary for workers to stay with a single organization for their entire career, employee retention is an issue that has dogged many high performance, high-pressure sectors like finance and business — but the problem is probably most stark in the case of the healthcare industry. The average turnover rate for new employees in healthcare rose to 14.7% in 2017, a number that represents a staggering amount of lost time and money for large healthcare organizations that may need to train hundreds of new workers every year.

Healthcare workers analyzing

Although there are many factors driving low employee retention, research on the subject has found that in many cases it comes down to the employee’s sense of connection and integration into the organization as a whole.…

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