The workforce market is changing. With the accelerated globalization and less restriction at the borders, there is an increasing need of bilingual people in large and small companies. For example, according to statistics, there are over 55 million Hispanic people in the US (data valid for 2014) and the numbers are growing. So if you own a small business in the US, you may have to deal with Hispanic customers at some point.

But they are not the only ones and the US is not the only country that deals with this issue. People are traveling for work or for pleasure creating a mixture of languages and cultural traditions.…