Monitoring Blogs – Know What’s Being Said About Your Local Business Online

monitor what's being said about your business online

A business blog is essential to maximize your online exposure for a number of reasons, including search engine optimization, building your identity and creating expert status, generating leads, and sharing information to name just a few. You also want to be mentioned and noted in other industry blogs throughout the internet for maximum exposure.

At the same time, you want whatever is said about you around the web to build your creditably to make others want to do business with you. Thus, for optimal results and reputation management, blogging sites are one aspect of your social media marketing strategy that need to be monitored.…

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Embrace Bad Customer Reviews For Marketing Success

bad customer reviewsWhile the dawn of the internet has brought us e-commerce and a brand new channel to market, it has also empowered the consumer in an unprecedented way. Websites like Trip Advisor and Review Centre have given unhappy customers a very public platform on which to vent their spleen about any perceived injustice and this can have business owners running for cover.

All of this can be quite scary for business owners who can start living in fear of the dreaded online bad review. Unlike any other form of review, this is as public as it gets, and often they can appear on the first page of the search results pages when somebody Googles your business name.…

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Angry Customers Mean More than Just Heartburn

Your employees and perhaps even you have dealt with these individuals at one time or another – the angry customer.

In jobs that involve a lot of customer service calls, undoubtedly some of your employees have met the wrath of that man or woman who doesn’t like the service, the product they acquired, the prices charged or more.

In order to placate these individuals, you can take the beating like a man or you can write them off as a customer and never have to deal with them again.

angry customers

For those companies that choose to work with these angry customers, it can take some comforting remarks, coupons and/or discounts on future purchases and more to win them over.…

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How To Combat And Learn From Negative Feedback

learning from negative feedback

Negative reviews and feedback for a small business can have a greater impact today than ever before due to the increased use and accessibility of the Internet. Unfortunately, one negative review can turn consumers away, but with the right proactive approach, negative reviews don’t need to have a huge impact on your business and can even be viewed in a positive light by incorporating the following into your reputation management campaign.

  • Confirm the legitimacy of the claim. Unfortunately, some do attempt to make other businesses look bad for personal gain, so first confirm the legitimacy of any negative feedback you receive.
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How To Deal With Unhappy Customers

dealing with unhappy customersFor a new small business owner who is seeking to grow his or her business, brand reputation is an important consideration to keep in mind, which is why any negative press about the business can be detrimental to its success. All it takes is one unhappy client or associate, the lightning-fast pace of the internet, and a negative blog post to derail even the best laid plans.

If you follow publishing at all, you might have seen this example in the fall of Cooks Source Magazine, whose editor plagiarized a freelance author’s work, and then refused to apologize. What followed was a barrage of negative press, which led to the magazine’s advertisers pulling their support, thus ending the magazine’s life.…

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7 Small Business Scams To Watch Out For

7 small business scams to look out forAs if running a business in today’s economy is not tough enough, we also have to deal with fraud on top of it all.   Fraud can cause a small business to experience financial effects as well as damage to your hard earned reputation.

Every year the BBB receives thousands of complaints from small business owners who fell for an invoicing scam or were misled into paying for products and services they didn’t want. Scammers aren’t always trying to steal money from a business; sometimes they are after a company’s financial or customer data and will use many kinds of high and low-tech methods for getting it.

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Publicity for Publicity’s Sake

Internet marketing can be tough. You would need to have an effective strategy in place depending on what stage your business is in. The competition is fierce as everyone vies to take the top spot on search engine results.

online business publicity

There is a saying that bad publicity is still publicity and this is one line in marketing that reputable businesses should never cross. Take the case of the DecorMyEyes scandal. In a gist, the owner of this online eye wear business uses negative customer reviews to be on the top echelon in Google search.

It is a well-known fact that to be in the coveted top spot on search engines, you would need to have high page rank sites link to your site.…

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The Mrs. Kravitz Effect

online brand monitoringIf you are a baby boomer like I am, you probably remember the 60s television show, Bewitched. Mrs. Kravitz was the busybody next-door neighbor of the sitcom’s main characters, Darren and Samantha Stevens. Mrs. Kravitz was extremely nosy; always peeking through the curtains to see what was going on at the Stevens’ home. If there was anything strange activity or unusual behavior, she knew about it (Samantha practiced witchcraft, so strange or unusual was an understatement.) The point is, she was extremely observant and clearly saw the goings-on where no one else did.

In today’s social media environment consumers have enormous control over what is said about your product or company.…

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