Why Every Service Business Should Offer an Unconditional Guarantee

Trust is the most important thing when trying to bring in new customers, especially in the services industry. Customers have already heard nightmare stories about fly-by-night contractors, plumbers who never show and HVAC technicians who make the problem worse.

How can you win over customers when they view you as untrustworthy before they even use your service?

Offer them a guarantee.

Guarantee

Many service providers never think to offer a guarantee. They assume that services cannot be guaranteed. After all, you can’t send back bad catering or a bad haircut for repair.

When we say “guarantee,” we’re not talking about the service itself, but rather, customer satisfaction.…

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Can Outsourcing Work For Your Business?

outsourcing benefits and risks

Business owners have different reasons for outsourcing some of their business processes. In some cases, it may not even be a want but rather, a need. It’s tough to run a business where you feel the need to do everything yourself. Sometimes it is wise to delegate tasks to a maven or an assistant for you to be able to concentrate on running the actual business at hand. While there are outsourcing risks that you need to be wary of, there are benefits to it as well. As with any major decisions, you have to think twice before outsourcing any task.…

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Upholding a Culture of Confidentiality

protection customer confidentialityAccording to a recent Trend Micro Global Survey, data loss is one of the biggest concerns for small businesses. It is hard to safeguard your company information if not all your employees think of its importance. Not everybody can appreciate the fact that ensuring the safety of your data is the lifeline to the success of your business.

Confidential information is entrusted to your company by your clients and it is done because they trust you and your services. It is natural therefore that everyone who represents your company in one way or another should be vigilant in protecting confidentiality.…

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