There is no doubt that the Information Revolution has had an indelible impact upon our daily lives. This observation is even more true in regards to business operations.
Specific sectors have been dramatically affected; some for the better and some for the worse. It is estimated that no fewer than 2.32 billion individuals now own smartphones and other mobile devices. This number is expected to increase well beyond 2020.
Let us look at how handful of industries have been impacted.
In the past, a travel agent would act as a middleman between the consumer and holiday-oriented firms. Finding the best deals and booking reservations would generally be the responsibility of the agent.…Continue reading