Customer Service: When is Automation a Good Idea?

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Companies must strive to use automation in a manner that is a net benefit to the customers – not just the bottom line.

Women making a phone call

When approaching automation from this perspective, it tends to work well for everyone concerned.

Routing Calls Better

Using speech recognition software, it’s now possible for VoIP call center software to route calls better.…

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Launch a Startup Today Using These 4 Tips

In 2019, there is more opportunity than ever to launch a brand new startup business, and this is definitely something you should consider. There is so much that can impact a new business, and becoming an entrepreneur is something that is becoming more and more popular among people. So, if you are serious about being able to launch the right business, you need to make yourself competitive.

Launching a startup

So many new companies are formed every year, and so many of them fail because they don’t get the basics right. There are a lot of things that you need to keep in mind these days, and making your business better is certainly something that requires a bit of work.…

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3 Ways to Improve Your Business’s Online Flexibility

Around 67% of businesses now offering a flexible working arrangement, allowing their staff to work remotely, set their own working hours, and compress their working weeks into fewer days. Flexible working schedules can hugely benefit staff. One survey showing that 73% of staff saw increased work satisfaction while 78% agreed that the system made them more productive. Other studies suggest that it can also reduce stress and improve mental health.

Remote employee working

But in order to successfully implement a flexible working strategy, employees must have the tools to work efficiently outside of the office. Staff will need access to data and be able to perform their tasks, as well as communicating remotely.…

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5 Key Features to Look for When Choosing the Best CRM Platform

Operating a company isn’t without its challenges. Daily tasks include generating leads, cultivating new clients relations, retaining customers, and closing sales. Customer relationship management (CRM) programs make daily tasks easier and streamline operations. The software’s features define which product is most helpful for businesses.

CRM brainstorming session

Knowing what to look for in a CRM — what features best fit your company and it’s customer’s needs is crucial to long term sales and service success.

1. Customer and/or Contact Management Features

Customer or contact management helps you categorize and segment your customer list. The data mining practice shows you key attributes about customers stored in your database.…

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10 Businesses You Should Invest in to Become a Millionaire

Becoming a millionaire is everyone’s dream. Even though most of us desire financial wealth, it seems that we have no idea how to actually find the riches and reach our objectives. Investing in business is probably the best ways to become a millionaire, especially if you don’t really have a considerable amount of cash to start your journey with. Those that start from scratch can easily climb to millions if they only knew what, how, and where to seek.

How to invest and make millions in business

To make millions, even as a student, even online, you should choose an evergreen business niche model. This means that the industry you’ve chosen and the niche you selected will never “die”, and your business will always be demanded in the near future.…

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Lucrative Secondary Income Streams to Explore as a Business Owner

Being an entrepreneur has its rewards, but there will always be ups and downs. To mitigate the downs, create an additional stream of revenue that can supplement your business endeavors while you grow. This helps balance out some of the costs associated with running a company, while ensuring that you have a diversified source of income via lucrative secondary income streams.

Additional income for entrepreneurs

An estimated 37 percent of Americans work a side hustle as a way to make this extra money, according to a 2018 Bankrate survey, and the median rate an average person earns in a month from the side hustle alone is $686.…

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Choose The Best Car Insurance with Better Claims

Talking about purchasing cars when can definitely not forget that there are certain things that are linked at the time of purchasing the car. The most important thing that one needs to keep in mind is to check whether the car insurance has been taken proper care of at the time of adjusting the car. For further information, read more.

Choosing car insurance

The Costs Of Convenience

We all know that communication and transportation has become the need of the hour. Without our vehicles it has really become impossible to imagine the life and transportation. Today we see everyone getting the benefits and comfort from the motor-vehicle they carry.…

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A+ Business Communication Practices

Five-Star Communication Practices

Good business communication

Communication means everything in the modern world. It’s particularly important for professionals who want to thrive in their careers. It doesn’t matter if you work for a small or a big company, either. You need to make top-notch communication practices one of your biggest priorities. Period. It’s not difficult to be able to pinpoint strong communication methods either.

Pure Honesty

A+ business communication is both honest and transparent. It doesn’t involve guessing games, hiding behind masks or anticipating what others will do or say. If you witness a business conversation and notice that it flows in a natural manner, that’s a positive sign.…

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4 Lucrative Side Hustles to Explore as a Business Owner

Being an entrepreneur has its rewards, but there will always be ups and downs. To mitigate the downs, create an additional stream of revenue that can supplement your business while you grow. This helps balance out some of the costs associated with running a company, while ensuring that you have a diversified source of income.

Side hustle money

An estimated 37 percent of Americans work a side hustle as a way to make this extra money, according to a 2018 Bankrate survey, and the median rate an average person earns in a month from the side hustle alone is $686. Get extra cash-flow to grow your business, and keep your bank account full, using one of these 4 income stream options.…

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How Businesses Can Promote Greater Workplace Safety

Promoting workplace safety should be a priority for any and all businesses. It has been estimated by OSHA (the Occupational Safety and Health Administration) that overall, businesses pay about a billion dollars a week in workers’ compensation.

Workplace safety

How Can a Business Make a Safer Workplace?

In order to improve safety and reduce the need for a personal injury attorney, you may want to consider the following strategies.

1. Have a Plan

In order to make the most of any safety improvement promotion or tactic, you need a long-term safety plan. Without one, your efforts will be hard to track and structure.…

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