3 Practices to Exhibit Fantastic Customer Service

As a company, it should be your top priority to give your customers what they want—it’s how businesses stay afloat, after all—with businesses like accounting firms, retail stores, and medical centers, like Northwest Surgery Center, all aiming to provide their patients and customers with the best possible service or product they can offer.

Fantastic customer service

To accompany this, many companies have customer service centers or representatives whose jobs are specifically tailored towards providing this support, and you want to ensure that your company’s customer service department can adequately handle any needs.

Here are three practices to implement for fantastic customer service.

Put on a Good Attitude

Having a good attitude is 80 percent of the game when it comes to customer service.…

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Importance of Customer Service in the Post Pandemic Era

Customer service is an essential unit of any company. Stats suggest that it is five to twenty-five times more expensive to acquire a new customer than to retain an existing one. This is because there are a lot of components that go into acquiring a new customer and in comparison, much fewer resources and efforts are needed to provide a good customer service experience that is vital for customer retention.

Post-pandemic customer retention

After the pandemic, it has become even harder not only to acquire a customer but to retain them as well since most people are going through a critical financial situation that has made them more skeptical about how they spend their hard-earned money.…

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Listening to Your Customers to Improve Your Business

If you’ve just started your business and are wondering how to ensure its success, you’ll know there’s no certain solution. Yet, you can significantly improve the chances of getting your business off the ground by listening to your customers.

Listening to customer

Payments

Being flexible with payments and offering more options will always appeal to more potential customers. PAX SDK helps you accept credit card payments and other payment options, whether your business is retail, hospitality or creative. If you’re unsure about using this, you can access full support on how to use the equipment and ask any questions you have about processed transactions.…

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How Businesses Can Make Their Customers More Autonomous

Having an attentive customer support team is a key part of running a stable business. There will always be issues that prompt your customers to seek assistance, whether they’re eager to resolve problems with your service, looking to complain, or simply seeking guidance — and it’s vital that you do everything you can to be there for them.

Autonomous customer service

Image credit: Pixabay

But that doesn’t mean that you should build around being proactive with customer support, or even reactive. The more you need to be directly involved with minor queries, the less time you’ll have to put towards vital tasks like sales (or even your most important support issues).…

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Technology That Can Deepen The Connection Between You And Your Customers

Some would argue that technology has pushed us to lose touch with people and our surroundings, yet strengthened our connection simultaneously. On one side of the coin, a study showed the average person spends 3 hours and 15 minutes on their phone where they disconnect almost entirely from their surroundings. But, on the flipside, they could spend those hours connecting with people all over the world.

Customer relationship management

photo credit: Proxyclick Visitor Management System / Unsplash

For B2B trading, technology has only strengthened the connection between buyers and sellers – enabling businesses to connect with other brands on a more personal level through social media, as one example.…

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Benefits of Customer Support Outsourcing for a Small Business

It is 2021 and the adage “the customer is always right” is now more important than ever!

With millions of businesses in the market, from corporate giants to your local mom and pop stores, customer loyalty and retention is now more important than it ever was.

Customer support outsourcing staff

Since the beginning of the pandemic and even before, businesses have realized how critical customer experience (CX) is in making or breaking a business, how a good customer experience will lead to a positive relationship between the company and customer. T-Mobile has subscribed to a “highly personalized service” model for their customers resulting in CX remaining at all-time highs with net promoter scores up 60% in post-call surveys completed between 2016 and 2019.…

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Practical Ways to Improve Sales Through Customer Service

Your customer service team is on your business’s front line as the direct outreach to your target audience. As the golden ticket to success for any business, customer service should always be a priority and business area that is constantly being improved through innovation.

Customer service wins business

However, when it comes to enhancing customer service to maximize sales, the following practical tips and tricks are a great way to get started.

Implement Telephony Solutions

Telephony solutions, such as those offered by VoIP Provider, will benefit your customer service approach in various ways. Firstly, such services include accurate and detailed call recordings that are stored securely.…

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Why Should Quality Assurance at Call Centres Not Be Ignored?

Every manager loves the feeling that “they are doing everything right”. In this regard, it is imperative to establish dependable call centre quality assurance software for a better customer experience.

Call center quality assurance

To provide a customer experience worthy of imitation, you will, of course, require a unique call centre quality assurance software. Moreover, call centre QA is important for tracking performances and fixing agent mistakes.

Do you find it difficult to upturn older policies and implement contact centre quality assurance? Let’s find out the reasons why you should not ignore quality assurance at call centres.

What Does Call Centre Quality Assurance Mean?

Call centre quality assurance is simply how you track agents’ performances regarding a set objective.…

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Want to Win More Business? Be There for your Clients 24/7

Picture this – your company’s phone is ringing off the hook. It could be a potential customer calling up to inquire about a product. Or an existing customer is trying to book an appointment. Or worse, a dissatisfied customer looking to resolve a grievance. But no one is there to answer the phone because your office hours are 9 to 5 and you aren’t there! This is where round-the-clock customer service can come in handy.

Calling online shop customer service

It is undeniable that companies lose a lot of business if their customer service is not responsive. Whether you are a small business or a big conglomerate, having a customer service team is a must.…

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5 Proven Ways to Gather Important Feedback From Your Customers

Your team might think you know what customers want, but if you aren’t gathering feedback directly from them, you’re probably missing something. And blind spots like this can be costly for your business and your ability to satisfy customers.

Gathering customer feedback

Here are a few ways you can gather important feedback from your customers to improve your processes and/or enhance the quality of your products and services:

1. Website Surveys

If there’s any group of customers you should be targeting for feedback, it’s website visitors. They’re already on your page and are showing a willingness to interact with your brand. Why not leverage that by making a small ask in the form of a website survey?…

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