How to Use AI to Resolve Customer Complaints More Quickly and Efficiently

Understanding and compassion. These are two traits that most customers crave from the brands they prefer. According to a recent Wunderman study discussed in the Adobe Experience Cloud Blog, nearly eight out of ten buyers want companies to care about them. While making your buyers feel cared for throughout their shopping journey is important, it’s especially critical when they’re unhappy. This is where AI can greatly help you and your team members.

Using AI for handling customer complaints

AI products, such as CRM platforms or niche plug-in solutions, can make it easier for your brand agents to resolve customers’ concerns quickly without losing the personal touch. The reason is simple: AI can rapidly handle any processes that can be automated.…

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How to Build a High-Performing Remote Customer Service Team

Remote work is becoming increasingly popular, and this trend is also affecting customer service teams. A recent survey found that 70% of customer service organizations have remote employees.

Remote customer service

Building a high-performing remote customer service team can be challenging, but it is possible.  Here are some strategies that can help you succeed:

1. Define Roles and Responsibilities

Effective management hinges on clear communication. Start by defining each team member’s roles and responsibilities within your customer service team. This clarity aligns employees with your company’s culture and goals. Determine the skills and qualities required for success in customer service positions and seek candidates who possess them.…

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Maxim Gorin Shares Strategies For NEMT Service Providers To Improve Customer Experience

Non-Emergency Medical Transportation (NEMT) service is important to the healthcare industry. The primary objective of this service is to help patients receive transportation to medical appointments when they cannot use conventional modes of transportation on their own. NEMT improves patient outcomes by ensuring people can access medical care without barriers.

NEMT service

photo credit: MTA / Flickr

Therefore, it is vital for NEMT service providers to continually improve their services to increase patient satisfaction. Maxim Gorin discusses strategies to help NEMT providers improve customer experience.

Implement Transparent Communication Channels

Clear and open communication between the patient, NEMT service provider, and the medical staff is critical for a successful transportation service.…

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Go Online to Aid Your Customer Service Career

When it comes to forging a successful career and achieving your career goals, it can really help to have the right tools and resources to hand. This is something that can make it easier for you to find, get interviews for, and secure the ideal jobs based on your skills, interests, and qualifications. One of the things that have helped many people to achieve this goal is modern technology, with many people turning to the internet in order to aid their career success.

Customer service career

If you are keen to develop or progress within a career in customer service, there are many online tools and resources that you can turn to.…

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Top 10 Help Desk Metrics You Need to Track?

Having a powerful help desk tool at hand empowers your business. But what metrics should you track in your help desk for BFSI (banking, financial services, and insurance)? In our article, you will find out about ten key customer support metrics that would help you track everything.

Help desk

Source: Freepik

1.  Email conversations

The email conversations metric helps you track all the conversations with customers created directly on your help desk. Tracking it will also help you understand the scope of work that your agents are dealing with.

This metric can be handy when divided into segments and tracked according to such filters as a certain period, the agent who worked on the task, or issues related to a specific tag or topic.…

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3 Practices to Exhibit Fantastic Customer Service

As a company, it should be your top priority to give your customers what they want—it’s how businesses stay afloat, after all—with businesses like accounting firms, retail stores, and medical centers, like Northwest Surgery Center, all aiming to provide their patients and customers with the best possible service or product they can offer.

Fantastic customer service

To accompany this, many companies have customer service centers or representatives whose jobs are specifically tailored towards providing this support, and you want to ensure that your company’s customer service department can adequately handle any needs.

Here are three practices to implement for fantastic customer service.

Put on a Good Attitude

Having a good attitude is 80 percent of the game when it comes to customer service.…

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Importance of Customer Service in the Post Pandemic Era

Customer service is an essential unit of any company. Stats suggest that it is five to twenty-five times more expensive to acquire a new customer than to retain an existing one. This is because there are a lot of components that go into acquiring a new customer and in comparison, much fewer resources and efforts are needed to provide a good customer service experience that is vital for customer retention.

Post-pandemic customer retention

After the pandemic, it has become even harder not only to acquire a customer but to retain them as well since most people are going through a critical financial situation that has made them more skeptical about how they spend their hard-earned money.…

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Listening to Your Customers to Improve Your Business

If you’ve just started your business and are wondering how to ensure its success, you’ll know there’s no certain solution. Yet, you can significantly improve the chances of getting your business off the ground by listening to your customers.

Listening to customer


Being flexible with payments and offering more options will always appeal to more potential customers. PAX SDK helps you accept credit card payments and other payment options, whether your business is retail, hospitality or creative. If you’re unsure about using this, you can access full support on how to use the equipment and ask any questions you have about processed transactions.…

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How Businesses Can Make Their Customers More Autonomous

Having an attentive customer support team is a key part of running a stable business. There will always be issues that prompt your customers to seek assistance, whether they’re eager to resolve problems with your service, looking to complain, or simply seeking guidance — and it’s vital that you do everything you can to be there for them.

Autonomous customer service

Image credit: Pixabay

But that doesn’t mean that you should build around being proactive with customer support, or even reactive. The more you need to be directly involved with minor queries, the less time you’ll have to put towards vital tasks like sales (or even your most important support issues).…

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Technology That Can Deepen The Connection Between You And Your Customers

Some would argue that technology has pushed us to lose touch with people and our surroundings, yet strengthened our connection simultaneously. On one side of the coin, a study showed the average person spends 3 hours and 15 minutes on their phone where they disconnect almost entirely from their surroundings. But, on the flipside, they could spend those hours connecting with people all over the world.

Customer relationship management

photo credit: Proxyclick Visitor Management System / Unsplash

For B2B trading, technology has only strengthened the connection between buyers and sellers – enabling businesses to connect with other brands on a more personal level through social media, as one example.…

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