POST CATEGORY : Customer Service

5 Steps to Create a Better Experience for Your Customers

There’s a lot of steps that go into offering the best service experience possible for all your customers. It isn’t enough just to have the best quality or best priced product. It isn’t about having the best service staff possible either. Companies need to dig further and constantly be digging for answers even when everything seems to be perfect.

Enhancing customer experience

Here are 5 relatively painless steps you can take to foster a better customer experience in your company:

1. Its everybody or nobody

The big problem with several companies operating out there in the world these days is that they may have a handful of employees in their ranks who don’t realize just how important they are to this service initiative because connecting with customers isn’t part of their job description.…

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Choosing the Right Shipping Partner for Your Business

If you are a starting a business or you are simply fed up with your current shipping partner and are looking for options in the market, this article is for you.

Choosing the right shipping partner is essential

The following points are important factors you should evaluate before choosing the right shipping partner for your business:

Price

This is probably the factor most evaluated when looking for any product or service. While price could initially be perceived as being the most important thing to consider, as most of the people look for the cheapest pricing every time, it is important to sit back and really put some thought on what a cheap price entails:

  • Does the cheap price affect the service?
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6 Ways Call Center Outsourcing Can Help Your Business Grow

Felix Dennis, co-founder of Dennis Publishing said: “I have an over-attachment to precision, which is why I’ve sold more magazines than any man alive.” Having an over-attachment to precision will keep your business alive. Being precise with your money, and executing an excellent business budget, will show you how to build an unbeatable customer support. One way to do so is by outsourcing your call center.

Call center outsourcing

Here are several benefits as to why that is.

1. Constant Support

No company is exempt from bad weather, power outages and acts of God. This means that in-house call center is at the risk of natural disasters, and may not always be fully operational.…

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Creating ECommerce Customer Surveys

People will tell you pretty much anything you want to know—if you ask. Creating ecommerce customer surveys is a great way to learn what you’re doing well and what you could be doing better. While there is definitely a science to producing surveys, it’s far from rocket science—as the following advice will illustrate.

Ecommerce site

Know What You Want to Know

The first step to creating an effective customer survey is knowing what you want to know. A rambling survey with no real purpose is a waste of your customer’s time—and yours. It’s extremely important to have a firm handle on what you’re trying to learn so you can craft questions to glean the information you need.…

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Customer Satisfaction: A Brand Maker

Customer satisfaction is not a fuel pump standing somewhere on your way which helps your organisation to re-energize but it’s the vast road. It is the way over which your organisation moves and becomes a world-class service giver. Especially in the field of grocery delivery, customer satisfaction is the support system. Because with a little focus on the customers, a one-time customer can become loyal for the lifetime. It’s definitely not an exaggeration to compliment it by saying customer satisfaction, a brand maker.

Grocery delivery man

Let’s see how customer satisfaction can crown a grocery delivery platform. When company focuses on people not profits, the profits are themselves taken care of.…

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4 Ways to Improve Customer Service

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In some industries, it’s not that big of a deal. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors.

Helpful customer service

So, what are some ways to improve your fundamental customer service value?

You can make financial transactions easier. You and your employees can have better social skills when interacting with customers. You can make a point to improve your processes consistently so that your customers keep coming back to revisit those improvements.…

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4 Things to Remember for Good Customer Service

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. Its purpose is to maintain good rapport with the customer and make friendly relations with the customers.

Good customer service

Customer service involves welcoming, of the customers, their hospitality and then thanking them for visiting us, but it doesn’t end here we have to make sure that we will keep this service constant so that our business can reach great heights.

Things to remember for good customer services are:

1.

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Beyond Office Hours: How a Virtual Receptionist can Help You Win More Business

A receptionist is essential to any growing business. The more time you and your front line staff spend talking on the phone when you could be working for your clients, the less money you’re making at the end of every month. This is a big problem considering there are only so many hours in the day to get everything done, and still ensure 100% customer satisfaction.

Calling customer service beyond office hour

A virtual receptionist adds a level of flexibility to your customer service plan, enabling you to take only the most important calls, and even allowing you to keep your phone lines open for calls long after the business closes for the day.…

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How to Avoid Customer Service Disasters

A sad recent business trend has been small business owners and mid-size companies trying to implement as “reverse customer service” technique. Instead of abiding by the old adage of “the customer is always right,” these companies attempt to gain viral notoriety by being rude to customers and breaking all the customer service rules in existence.

Angry customer

This strategy is good if you want your 15 minutes of fame. However, if you actually want to have a successful company, this strategy will get you nowhere. These companies never go on to be successful and usually end up closing within a few year.…

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Technology in Customer Service: Is It a Good or Bad Thing?

A study done by Forrester found that improving customer experience is the top priority for 72 percent of businesses. With that being said, only 63 percent of marketers in these companies implement new technology to help improve a customer’s experience.

Customer service officer

While the road to adopting technology in customer service might be slow, it’s still prevalent in today’s world. Here’s a quick look at both the efficiency and drawbacks of using technology to improve the customer experience.

Technology Speeds Up Help

In the past, to get help from a company, you would have needed to call in, wait in line and finally explain your issue to a representative.…

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