AUTHOR ARCHIVES :

How to Build a High-Performing Remote Customer Service Team

Remote work is becoming increasingly popular, and this trend is also affecting customer service teams. A recent survey found that 70% of customer service organizations have remote employees.

Remote customer service

Building a high-performing remote customer service team can be challenging, but it is possible.  Here are some strategies that can help you succeed:

1. Define Roles and Responsibilities

Effective management hinges on clear communication. Start by defining each team member’s roles and responsibilities within your customer service team. This clarity aligns employees with your company’s culture and goals. Determine the skills and qualities required for success in customer service positions and seek candidates who possess them.…

Continue reading →

Crafting a Win-Win Lease Agreement: How to Negotiate with Landlords

Negotiating with landlords is key to effectively managing your business lease and rent obligations. You’ll want to strategize thoughtfully to secure favorable terms and ensure optimal rental costs, laying a strong foundation for your thriving business.

Business property leasing agreement

This article explores practical strategies you can employ to engage landlords, secure advantageous lease agreements, and foster a harmonious landlord-tenant relationship, all contributing to your business’s ultimate success.

Here are some tips for negotiating your lease or rent obligations to get the best deal for you:

  1. When getting ready to negotiate, assess your business needs and how they may affect the lease. For example, if you need to renovate the property, negotiate the cost of those into your lease agreement.
…Continue reading →

How to Budget for Employee Recognition Programs

The days of employees being content with being a small part of a larger machine are long gone. Work-life balance and individuality are valued in today’s business world, and employees want to feel appreciated. Thus, small business owners must rethink employee recognition programs to address employee interests and expectations. Failure to do so could cause losing younger generations of employees, who won’t hesitate to walk away if they feel unappreciated.

Employee recognition

Your eyes might swim at the thought of what this individual attention will cost. It is worth investing in retaining your current workforce when the cost of onboarding someone new is so much higher.…

Continue reading →

4 Steps to Make Shifting Business Ownership Easier

When you’ve built your business from the ground up, it’s natural to take pride in your achievements. If your company has found significant success, you may even feel reluctant to step down from your position as a business owner when the time comes.

Business ownership transfer

Once you decide it’s time to shift the ownership of your business, you may not know where to start. After all, there are numerous questions to answer, forms to fill out, and plans to make. Some business owners even spend years seeking out a suitable replacement for their company, whether it’s a family member, friend, or ambitious employee.…

Continue reading →

Five Ways to Improve Engagement at Your Trade Show

Trade shows are an invaluable tool for a small business to utilize. It is at a trade show where you will have the opportunity to make an impression on hundreds or thousands of potential customers. You will also have access to investors, suppliers, and distributors. There is so much potential for interaction that you want to make sure you stand out. Because even though you will have plenty of opportunities all in one space, so will your competitors.

Networking at trade shows

So, how do you stand out? What are some of the best ways to get the most out of your trade show experience?…

Continue reading →