How to Deal With Bad Review as a Small Business

Online reviews are an important tool that helps small businesses attract new customers. Social proof associated with online reviews gives new customers enough confidence to purchase your products and services, despite not being familiar with your business.

Bad review

However, in the current digital era, you should also be prepared to deal with negative reviews. Unfortunately, despite spending a lot of time to ensure that you deliver quality products/services and providing excellent customer service, negative reviews might occasionally occur.

Even though receiving negative reviews is frustrating, you have to respond to them because they are part of brand reputation management. Interestingly, several studies have shown that responding to negative reviews can positively affect your business.…

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Why Neil Patel Thinks Your Business Needs More Customer Reviews

Do your customers post reviews of your company’s product line and overall service experience? How often? Where are they publishing these reviews? Are they generally positive? What are you doing to proactively maximize the exposure that these reviews get? Do you have processes in place for asking more customers to review you and for following up on the feedback you receive?

Neil Patel on customer reviews

Marketing thought leader Neil Patel has a lot of valuable advice to share about a slew of tactics that can increase your business’s ability to get found, to close dales and to retain customers. But one of the topics that Patel is most passionate about is customer reviews.…

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