Key Takeaways

• PMS-channel manager sync errors create overbookings, rate mismatches, staff stress, and lost revenue for small hotels.
• Most sync issues stem from operational habits – like manual OTA edits and outdated mapping – not system failures.
• Using the PMS as the single source of truth and maintaining clean mapping prevents avoidable booking problems.
• Simple daily checks – rate parity, availability accuracy, and error logs – reduce surprises and operational chaos.
• Choosing the right channel manager means evaluating real workflows, not just software features or vendor claims.

Across independent and small-group hotels, one of the least visible but most damaging problems is the gap between what systems think is available and what’s actually left to sell.…