Key Takeaways

• Afamefuna Odiwe, Operations Supervisor at SFMTA, specializes in transit operations, incident response, and passenger safety management.
• SFMTA defines a service disruption as any unplanned condition that prevents a vehicle from completing its scheduled route.
• Disruption management follows structured workflows—from detection and classification to field deployment and passenger communication.
• The Transit Management Center (TMC) serves as the command hub, coordinating resources, supervising incidents, and ensuring real-time adjustments.
• Technologies like CAD/AVL and Intelex streamline incident reporting, dispatching, recovery operations, and post-incident analysis.
• Passenger communication is prioritized through multi-channel updates (SMS, email, signage, social media).
• Post-incident documentation and continuous improvement cycles strengthen safety, compliance, and long-term resilience of transit operations.