VoIP or voice over IP technology has been around for a while and is being used by businesses big and small. VoIP uses broadband internet to transfer voice data in the form of digital packets. While it can be used to reduce your overall costs on calls, this is not the only reason why VoIP can be such a powerful tool. The fact that it digitizes conversations makes them much easier to search, classify, mined for data, distribute, and store. Let’s take a look at some of the many benefits VoIP could have for your business.
Cooperates Better with Omni Channel Tools and CRMs
One of the things that make VoIP such a great solution is that it can have a profound impact on your customer relationship management process. Since conversations can easily be transferred in text form, you can easily integrate them into your CRM system and get a quick view of what kind of relationship you may be having with a client and at what point they are in the sales funnel.
They work great if you’re using an omnichannel contact center as well. Companies like Humach Labs, for instance, are using VoIP in order to boost sales, improve operating efficiency, and enhance customer loyalty.
Lower Long-Distance Costs
VoIP is also a great option for companies with customer-facing centers who want to allow people around the world to contact them toll-free. These costs can make a significant difference to overhead charges, but making users pay would cost even more in the long run. VoIP allows companies with a lot of incoming service calls from overseas to have more room to breathe.
Top of the Line Sound Quality
VoIP sound quality and reliability used to be a concern when the technology was first introduced, but no more. As a matter of fact, VoIP has now surpassed voice quality on traditional landlines. So, you don’t have to worry about choppy, low voice quality on VoIP calls. And your clients will never know you’re using VoIP either.
Take Your Phone Wherever You Go
If you’re thinking of relocating at some point in time, switching lines and phone numbers is as easy as 1-2-3. As long as you get internet service hooked up, you’ll be good to go. You’ll also be able to switch from call center to office to smartphone much more easily and be able to use your main contact number wherever you are. In addition, you’ll be able to transfer phone calls to your main call center or your office without having your clients call a different number.
Being web-powered, VoIP is much more versatile than your regular landline and can easily be incorporated with other communication services. Switching from a call to a video conferencing session can be done with the touch of a button. You can also set up your service so that all your messages are sent to one single email address in text form, allowing you to quickly inventory your messages without having to go through every message in detail.
As you can see, VoIP is probably the best option for any business who relies on customer service, contact, and relationship. If you haven’t already, we strongly suggest you consider it and look at the tons of other benefits VoIP has to offer.