Customers want to know they can reach a business at any time. They may have questions before they make a purchase; they may have a complaint or concern after a purchase has been made; or, they want to be able to pick up the phone and reach a live operator at a time that is convenient for them.
One thing for sure, your customers don’t want to be on hold or deal with a recording. If you want your business to have a solid reputation, you need to provide phone access for them at any time.
Outsource Phone Services
You don’t have to hire several people to work at your business to answer the phones.…Continue reading