How to Build a High-Performing Remote Customer Service Team

Remote work is becoming increasingly popular, and this trend is also affecting customer service teams. A recent survey found that 70% of customer service organizations have remote employees.

Remote customer service

Building a high-performing remote customer service team can be challenging, but it is possible.  Here are some strategies that can help you succeed:

1. Define Roles and Responsibilities

Effective management hinges on clear communication. Start by defining each team member’s roles and responsibilities within your customer service team. This clarity aligns employees with your company’s culture and goals. Determine the skills and qualities required for success in customer service positions and seek candidates who possess them.…

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How to Manage High Performing Remote Team Members

Remote Working is not a new way of working, but it surely has become an integral part of the ‘new normal’ post the Coronavirus pandemic.

Team management

Many industries have adopted remote working as their primary form of employment. Many individuals have accepted remote working as their lifestyle choice. Today organizations are writing unparalleled success stories relying solely on remote teams.

Getting the most out of your team while they are working remotely is a management skill. Many organizations struggle with the challenges of remote working.

If you’ve been under the pressure of extracting the best out of your remote teams, we’re here to help.…

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6 Remote Team Satisfaction Hacks for Midsize Businesses

Over the past years, the popularity of remote work has skyrocketed. Today, about 3.5% of the US population works remotely and by 2025, an estimated 70% of the workforce will be working from home.

Remote team member

photo credit: Pexels

However, remote work isn’t without challenges. Even though remote employees are in general more satisfied than their in-office counterparts, they can often feel isolated and, as a result, less invested in the company’s goals.

So, if you’re wondering how to scale a business with remote employees, the first step you need to take is to make sure your remote workforce is satisfied and motivated.…

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How to Fit in a Remote Team – What a Founder Says

Entrepreneurs always worry if remote employees would fit into the company culture. We understand the concern, as working remotely is quite different from gathering at an office.

Remote team meeting

It’s easy and natural to blend in when we meet face to face. A new employee comes to your office, meets your staff, and starts interacting within days. They may need a week or a month, but ultimately any new employee fits into your workplace culture soon enough.

Remote work puts a cap on the number of interactions you have. Coming together on video calls for collaborating for a few hours is not enough.…

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7 Ways to Move Your Team Remote

Remote work has been steadily gaining traction in recent years, most especially now. If you’re lucky, you’ve enabled your team to work remotely–but if not, it’s never too late to start.

Video conference call with remote team members

There are many advantages to moving your team remote. The ability to continue business as usual during a global pandemic is maybe the first to come to mind.

Here are a few concrete ways to take that remote team leap for your business:

1. Communicate clear goals and expectations

Make sure each team member knows what is expected of them, not just in terms of definite tasks and deliverables, but also conduct and communication expectations.…

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How to Build a High-Performing Remote Team to Scale Your Business

Remote working

The future of work is remote.

Back in 2014, Stanford University professor Nicholas Bloom declared in Harvard Business Review: To raise productivity, let your employees work from home”.

Earlier this year, Diane Mulcahy wondered aloud in the same publication: “Will the gig economy make the office obsolete?

Pontification aside, most trends indicate the increasingly remote nature of knowledge work. According to NY Times, nearly 43% of employed Americans spent some time working remotely in 2016, a number that’s surely to rise.

The benefits of remote work certainly sound promising – access to a global talent pool, low office costs, and flexibility.…

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