Technology in Customer Service: Is It a Good or Bad Thing?

A study done by Forrester found that improving customer experience is the top priority for 72 percent of businesses. With that being said, only 63 percent of marketers in these companies implement new technology to help improve a customer’s experience.

Customer service officer

While the road to adopting technology in customer service might be slow, it’s still prevalent in today’s world. Here’s a quick look at both the efficiency and drawbacks of using technology to improve the customer experience.

Technology Speeds Up Help

In the past, to get help from a company, you would have needed to call in, wait in line and finally explain your issue to a representative.…

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Modern Business: Tips to Keep Up with the Techonological Times

Many businesses don’t keep up with the times. They fall behind their competition quickly and then get stuck there forever. Here’s how to stay on top of the every-changing technological times.

Adopting cloud technology

Make Your Business Mobile And Flexible

Most businesses today have some element of mobility. Whether it’s a mobile site for customers or remote access tools for employees and the owner. If you haven’t implemented this kind of functionality, you’re already behind your competition.

You need to hire IT services companies that can bring you up to speed, and fast. Companies that can do business from anywhere are able to provide customers with unparalleled flexibility.…

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