Managing a business is about more than just managing the business side of things. It’s also about managing your space, whether it’s an office or a store. It’s also about managing your employees within that space, and caring for your customers within that space.
Small businesses can come under a lot more scrutiny than larger corporations when it comes to disorganization and cleanliness. You want to do everything you can to make sure that your customers like what they are seeing and are being well taken care of.
Here are some things to keep in mind when it comes to your small business.
Hire Great Employees
You want to hire the best employees. That means ones that will go above and beyond when it comes to customers service, and ones that understand that when there is time to lean, they should be using that time to clean. They should also be greeting the customers within seconds and smiling when they work with them.
Great employees help ensure your business is open and running on time, and they also care enough to put their all into their work.
Focus On Customer Care
Customer care is about more than a smile and a greeting though. Make sure that the customer is always number one. Teach your employees how to deal with upset customers, and how to figure out conflict resolution when under pressure.
You also want to make sure that your office or store is focusing on the customer. That means showing them the items available (great planning) and also giving them a clean and organized environment.
Clean Your Office Space
A clean office or store is extremely important. Not only does it make a more healthy environment, but it also makes it look more appealing to customers. Vacuum carpets, dust counter, and empty the trash.
You may also want to consider hiring a cleaning company to come in and clean any of the more difficult areas, like floors.
Use Less Paper
Another way to keep your small business place well managed, and more organized, is through using less paper. Start doing more things through the computer, like memos and any other type of paperwork. There’s no need to print things anymore, just email them to everyone.
Less paper means less need for filing cabinets and less trash. Plus, if you want to be a nice green business you should be recycling! You can also scan receipts and other items into your computer, to help take up less space.
Your business should be a top priority, which means that you should be managing it all in a way that makes it run smoothly. That means having great employees, a clean work area, and even focusing more on your customers. After all, customers are everything!