When you’re running a business, having dependable customer relationships is essential for the longevity and success of your organization. Today’s customer is not merely focused on the quality of a product or service. But they are paying attention to how a brand is treating them before and after the purchase.

It is no longer just about the transaction. If customers don’t feel seen and valued, they will drop your brand and move on to a company with better customer service.

Apart from attracting new clients, retaining clients is just as important. You can significantly increase revenue earned from customers by consistently providing them with personalized service.…