Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers.
There’s already a new standard and it is not just to have “good” customer service, it’s about being great. In a very competitive market, business owners cannot just ignore the importance of service excellence.
A business book review, by Ivana Taylor, of the book “Your Call Is (Not That) Important to Us”, the primary intention of the author was to make a research on what goes on with call centers.…
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The business industry is becoming more fast-paced and inventive in hopes of expanding their customer base. In fact, more entrepreneurs are now joining the mobile computing band wagon to gain more traction for their small business.
Some people you just can’t please. At least, that’s the truism my grandpa used to say to me. Clearly, grandpa didn’t run a small business. While some people are harder to make happy than others, as a CEO of a small business you can’t just write off difficult clients, unless of course you don’t mind taking a hit in your business.
Business incubation has been in existence in the U.S since 1959 and has been growing ever since. In Anita Campbell’s article, 
If you are like most entrepreneurs, you would already have milked different social networking sites for all their worth. And why not? It sure would drive more traffic to your site. The higher traffic percentage your site gets, the higher chances of getting more sales.
Small companies are often controlled by one person in particular, the CEO. Often times the CEO will take on many different kinds of tasks in order to make sure that the company will be able to enjoy better success.
Gone are the days when businesses just relied on neon signs, tarpaulins and pamphlets. Since the inception of social networking sites, entrepreneurs harnessed it to maintain business relationships and attract new customers. Marketing has taken on a whole new meaning once social media became prevalent, especially for small businesses.
Does your company’s Information Technology area act more like competitors rather than partners with the business?
Everywhere you look, people are doing something with their phones. They are either texting someone, or they are using one of the thousands of apps available.
Any person who is running their own enterprise and is accountable for it can be called an entrepreneur. But not all entrepreneurs can be called financially literate. Financial literacy goes beyond just knowing what goes on in the financial world, it is about understanding finance so that effective decisions about the business can be reached.
