Have you ever called a company to get technical support or talk to their customer service team? Or received a call from a company conducting a survey or marketing campaign? Both types of calls are possible because of call centers.
If you aren’t familiar with how call centers work, the main concept to understand is that there are two types of call centers, inbound and outbound. Both types of call centers serve different purposes, let’s discuss what the difference is below.
Inbound Call Centers
The main thing to know about inbound call centers is that they are customer focused. The inbound call center receives calls from outside of the center from customers who need technical support, have a question, or would like a complaint resolution.…Continue reading