Digitization is unavoidable.  Small business owners need to respond to the trend – or die.  However, not many are ready for the changes due to one reason or another.

To help you in your decision making process for determining whether digitization is the way to go for your company or not, we have a great Q&A session with Darren Cassidy, the President of United States Channels Group (USCG) at Xerox, on Xerox’ latest research on the evolution of document workflow processes and business priorities in 2017.

SMBCEO: Hello – please kindly introduce yourself to our readers

Darren Cassidy: On January 1, 2016, I stepped into a new role as President, United States Channels Group (USCG) at Xerox.…