Why Every Service Business Should Offer an Unconditional Guarantee

Trust is the most important thing when trying to bring in new customers, especially in the services industry. Customers have already heard nightmare stories about fly-by-night contractors, plumbers who never show and HVAC technicians who make the problem worse.

How can you win over customers when they view you as untrustworthy before they even use your service?

Offer them a guarantee.


Many service providers never think to offer a guarantee. They assume that services cannot be guaranteed. After all, you can’t send back bad catering or a bad haircut for repair.

When we say “guarantee,” we’re not talking about the service itself, but rather, customer satisfaction.…

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Turning Office Small Talk Into Smart Conversation

You’ve heard the saying ‘time is money’; this is true in most elements of your life but especially true when you are thinking about starting a company or building your business.

Creating your own small empire is a fantastic idea and one that can bring a number of awards, success, potentially fame and security. But getting from a small startup or even a medium sized business to the big leagues takes time, money and effort.

Having a conversation with a colleague

Fortunately there are several ways in which you can smooth this process along. The ability to convert your office small talk into smart conversation is an important skill to learn; it will help to grow your reputation and your business.…

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5 Reasons Your Startup Can’t Survive Without Solid Leadership

If you asked 10 random entrepreneurs why they decided to go into business for themselves, you’d likely hear at least 3 common answers from each:

  1. The freedom of not working for someone else.
  2. The adventure of building something from the ground up.
  3. Being in ultimate control of their income level.

Whatever your reason, be it one of those mentioned above, or something completely different, you need to bear in mind that no company can survive or thrive without a solid leader at its helm.

Effective leadership

Here are 5 good reasons your company can’t survive without effective leadership:

1. Leadership establishes and maintains order

When it comes to the human condition, there’s no more scary a scenario than bringing together lots of people from multiple different backgrounds.…

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3 Lead Generation Tactics That Can Give Startups a Big Boost

Lead generation is key when starting up a business. The rule is simple: More leads equal more sales (given you can convert those leads well, though…) However, to make lead generation work, you need some tactics.

There are plenty of lead generation tactics you can adopt, but I’d suggest you to focus on just three tactics: Ringless voicemail, Facebook ads and online referral program.  Here’s a brief explanation on each.

Business smartphone

1. Ringless voicemail

Ringless voicemail is a technology that delivers voicemail messages to cellular phones without actually calling them. Ringless voicemail contacts a provider of a cellular service via a business landline and delivers voicemails thought the landline.…

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Tips for Immigrants Who Want to Start a Small Business

One role immigrants don’t get enough good publicity about in the news is the fact that immigrant entrepreneurs play a huge role in hiring a large swath of the U.S. labor force. The exact numbers are staggering, too. Nearly 6 million workers are employed by immigrant-owned businesses, according to a report released by the New American Economy.1

Immigrant business owner

While starting up a business as an immigrant in the U.S. has its challenges, those who take the entrepreneurial plunge can also find sweet success from doing so, as well.

“Our system certainly doesn’t make it easy for immigrant entrepreneurs—but still, immigrants work hard, they start businesses, and they create jobs for American workers,” said John Feinblatt, Chairman of New American Economy.

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Big-Business Growth Strategies Small Business Can Use

Every business needs change and growth in order to remain relevant in the market. It is therefore important to pursue growth for your business and see it become a big business. Changing times and seasons affecting the market conditions would require managing your business in ways that can make it grow significantly.

Growing your business

Here are great ways of turning your small business into a smart business. Try them today and see your business grow into heights you had never imagined before.

1. Market Segmentation

This strategy involves choosing a sub-set of the whole marketplace that to focus your sales efforts on.…

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7 Personality Traits of Highly Successful Business Owners

Once upon a time, books like How to Win Friends and Influence People and The Seven Habits of Highly Effective People were supposed to have been the final words on the subtle art of leadership.

But today, in an era of disruption, Zuckerberg-style power plays, and glass-ceiling-smashing, the inadequacy of a one-size fits all approach to leadership has been clearly demonstrated. Highly effective people, it turns out, have all sorts of habits.

Business co-owners

Is there still some value in trying to draw out the traits common to good leaders? Some people certainly think so. James R Bailey, a professor at George Washington University’s School of Business, proposed in the Harvard Business Review that one recipe for “vital” leadership consists of providing both direction and force.…

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How to Prepare for Business Growth

What are your plans for growth for your business? The sooner you start preparing yourself for growth, the easier it will be to take your business to the next level of success. Because, the truth is, while most want to grow their business, not everyone can do so. In this blog post, I want to help show you how to prepare yourself for business growth.

Business growth

Eliminate distractions and focus on what matters

I’ve started a few different businesses over the years and I know how difficult it is to let go of controlling everything. It’s your passion, your baby, in a way, so of course you’re tempted to supervise every single thing and do as much as you can by yourself.…

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The Rise of Social Leadership

Social media is becoming a key leadership skill. Social media represents a real opportunity for leaders – a place where they can engage with employees, customers and peers alike. To create a personal brand, keep up to date and to lead with transparency and authenticity.

Social leadership

On a practical level, most leaders can’t engage face to face with the people that work for them. It just isn’t possible. But social media allows leaders to connect directly, regardless of geography and time zones.

We know that there is a digital skills gap here in the UK. Leaders who use social media can provide a role model for the digital and social skills that employees need.…

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Ammar Jali, Pittsburgh Entrepreneur, Explains Your Climb to Success Starts with Your Passion

Everyone dreams of something big in his life. If you talk to a child, they often envision themselves with what they would like to be when they grow up. Whether it be a fireman, a doctor, or a policeman, these are all reflections of our earnest endeavors to be part of something greater in life and contribute to everyone’s happiness and contentment including our own. Although sometimes, life leads us to a road we do not see ourselves trekking. This is what Ammar Jali’s road to success manifest.

Ammar Jali, Pittsburgh entrepreneur

photo credit: Plurk

The early days

Ammar started his employment as a driver for food chain Domino’s Pizza while studying in New York Institute of Technology.…

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