Crossborder Ecommerce GMV Expected to Grow at 25 Percent Through 2020, per DHL

Online merchants positioned to sell internationally are poised to see considerable growth, according to a study just released by international express services provider DHL. Entitled “The 21st Century Spice Trade: A Guide to the Cross-Border E-Commerce Opportunity”, the report highlights significant growth opportunities for retailers and manufacturers with international ecommerce platforms.

Online shopping

Among the key findings of the report, cross-border ecommerce gross merchandise volume is expected to grow at the rate of 25 percent through 2020. This represents an increase from $300 billion in 2015 to $900 billion by 2020.

An expanding class of cross-border shoppers is driving this growth as they are increasingly being drawn to the ready attainability of products they can’t find on store shelves where they live.…

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The Lost Art Of Customer Service Within The Tech Industry

Reinvigorating Customer Service in the Tech Industry

Tech industry

The tech industry is often highly impersonal — especially among companies that sell digital goods. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. During the buyer’s entire time as a customer, he may never interact with an actual person.

Throughout the tech industry, customer service has become something of a lost art. Too often, companies rely on support forums, automated chat programs and online FAQ pages to answer customers’ questions. Customers who are unable find the answers they need through forums and automated solutions can end up feeling lost in the shuffle.…

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