POSTS TAGGED : phone answering service

How 24/7 Live Phone Answering Improves Your Business

Every business owner knows how important it is to be accessible to customers at all times. If your customers can’t reach you when they have inquiries or need help, you risk losing them to your competitors.

Live phone answering

Although businesses are always looking for ways to increase their customer base, they also work hard to retain customers by preventing or reducing customer churn. A 24/7 live phone answering service can go a long way in solving this problem and improving your business’s bottom line. The service uses human agents—often virtual—to respond to customer calls.

The virtual receptionists give customers the help they need by handling incoming calls professionally and friendly.…

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How to Win the First Impressions Game: Start with Your Phone Answering Service

As the popular saying goes, “first impression is the last impression”. You only get one chance to build a good first impression, and it is crucial that you do. Having a good first impression can go a long way in maintaining a loyal client base, who believe in you and your business.

Phone answering service

One of the best steps you can take to create a good first impression on your consumer’s mind in today’s world is to make sure that you answer calls promptly, even beyond office hours. How so?

Research has demonstrated that about 70% of clients will hang up immediately on the off chance that they are sent to voice mail.…

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How to Convert Online Store’s Visitors Into Customers Using Live Phone Answering Service

One of the harsh realities of being an ecommerce store owner is that you can’t be available 24/7 in order to capture every potential sale. In days gone by, customers would readily search for the product they were looking for and check out with no desire to contact the store owner. Now, customers — particularly those that fit into the millennial demographic — expect more personalized service.

Live phone answering

Online customers want to get a feel for a service before they buy. It’s also a given that many will have a variety of pre-sale questions, too. This brings on the need for impeccable service.…

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How to Beat the Competition: 24/7 Phone Answering Service

A common complaint among small business owners is the battle to beat out the competition that exists in this day and age.

Since businesses open and close every year, estimates as to how many companies there are in the world are hard to make. Some experts place numbers well over 100,000,000 global businesses operating at any one time.

Business competition

So how then is it possible to compete, even beat the competition operating in your industry?

There are a number of things a small business can do, but today I’m going to suggest setting your business up to be able to take more calls — immediately!…

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How to Choose the Best Phone Answering Service for Your eCommerce Business

Poor service costs companies billions of dollars every year. When it comes to phone service in an ecommerce business, the level needs to be top-notch. Disappoint or downright annoy a prospect calling you from the other side of the interwebs, and you’ll never get another chance to get their business.

Phone answering service for ecommerce

That’s the digital world we’re all now living in. As the old saying goes you really only “get one chance to make a first impression.” Understanding just how important customer service is, it’s not enough to call up the first phone answering service you see on the front page of Google, sign up, and call it a day.…

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