How to Convert Online Store’s Visitors Into Customers Using Live Phone Answering Service

One of the harsh realities of being an ecommerce store owner is that you can’t be available 24/7 in order to capture every potential sale. In days gone by, customers would readily search for the product they were looking for and check out with no desire to contact the store owner. Now, customers — particularly those that fit into the millennial demographic — expect more personalized service.

Live phone answering

Online customers want to get a feel for a service before they buy. It’s also a given that many will have a variety of pre-sale questions, too. This brings on the need for impeccable service.…

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How to Beat the Competition: 24/7 Phone Answering Service

A common complaint among small business owners is the battle to beat out the competition that exists in this day and age.

Since businesses open and close every year, estimates as to how many companies there are in the world are hard to make. Some experts place numbers well over 100,000,000 global businesses operating at any one time.

Business competition

So how then is it possible to compete, even beat the competition operating in your industry?

There are a number of things a small business can do, but today I’m going to suggest setting your business up to be able to take more calls — immediately!…

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How to Choose the Best Phone Answering Service for Your eCommerce Business

Poor service costs companies billions of dollars every year. When it comes to phone service in an ecommerce business, the level needs to be top-notch. Disappoint or downright annoy a prospect calling you from the other side of the interwebs, and you’ll never get another chance to get their business.

Phone answering service for ecommerce

That’s the digital world we’re all now living in. As the old saying goes you really only “get one chance to make a first impression.” Understanding just how important customer service is, it’s not enough to call up the first phone answering service you see on the front page of Google, sign up, and call it a day.…

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