As the popular saying goes, “first impression is the last impression”. You only get one chance to build a good first impression, and it is crucial that you do. Having a good first impression can go a long way in maintaining a loyal client base, who believe in you and your business.
One of the best steps you can take to create a good first impression on your consumer’s mind in today’s world is to make sure that you answer calls promptly, even beyond office hours. How so?
Research has demonstrated that about 70% of clients will hang up immediately on the off chance that they are sent to voice mail.…Continue reading