POST CATEGORY : Management

Benefits of Customer Support Outsourcing for a Small Business

It is 2021 and the adage “the customer is always right” is now more important than ever!

With millions of businesses in the market, from corporate giants to your local mom and pop stores, customer loyalty and retention is now more important than it ever was.

Customer support outsourcing staff

Since the beginning of the pandemic and even before, businesses have realized how critical customer experience (CX) is in making or breaking a business, how a good customer experience will lead to a positive relationship between the company and customer. T-Mobile has subscribed to a “highly personalized service” model for their customers resulting in CX remaining at all-time highs with net promoter scores up 60% in post-call surveys completed between 2016 and 2019.…

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5 Tips to Keep Employee Morale High

Your employee’s morale is very crucial in determining the productivity of your business. Therefore, you need to ensure that the employees are content and happy as they perform their duties. With the right morale, workers will get their assigned tasks done within the stipulated time.

Employees with high morale

While it might be impossible to make everyone happy and content all the time, it is your responsibility as an employer to create positive morale for your workers. If your firm is flourishing with pessimistic morale and negativity, then its productivity levels will decrease. Generally, low production is something you would not wish to deal with within your company, thus the need for small actions to help you boost and keep your workers’ morale high.…

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Organizing Your Business To Lower Your Bottom Line

Building a better bottom line for your P&L statement is the primary obligation of the CFO and CEO of any organization. Even in sole-proprietorships, getting your expenses lowered while expanding your income streams is foundational to your business success.

Effective business team

There are various ways to lower expenses while adding income, from downsizing your workforce and rental space to increasing your customer base. However, regardless of your strategy, unless your business is better organized, you may end up spending wasted time chasing more revenue inefficiently.

The Key Steps To the Process

Organizing your company structure is the first step. Once you have your company organized, what needs to happen next is determining how much physical space is vital to operate.…

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How to Manage a Remote Staff Effectively

Though many people hoped that the world would have already turned back to “normal” in the wake of COVID-19, we are still in the midst of a pandemic. Unfortunately, the virus continues to impact individuals, businesses, and governments across the globe. Moreover, many of the changes that came with the novel Coronavirus are likely here to stay; remote work just happens to be one of them.

Remote working for business success

Now, many businesses are seeing the inherent benefits of having a remote staff. Remote workers generally require less overhead and, in many instances, can provide better output than they could in person. However, this doesn’t make the task of managing a remote workforce any easier.…

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Five Tips to Improve Your Office

Since the first pandemic lockdowns swept the country, the office environment has changed. Whether you’re working full-time remotely from home or going back to the office, one thing has been made clear—everyone is more productive in a comfortable and organized office space.

Clean office environment

As we return to work and the world comes back to life, we all need to stay productive. The way to do that is to have the best office environment that you can create. Below are five tips to improve your office.

1. Focus on Furniture

Believe it or not, your office furniture can have a huge impact on your mood and productivity.…

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3 Things You Can Do to Prepare For Exiting Your Small Business

Most small business owners aim to sell their business someday. According to a PNC Bank survey, 78% of owners plan to sell their business to fund between 60% to 100% of their retirement. If that number seems high, it is, especially as baby boomers seek to exit their small businesses over the next 10 years. By the year 2030, every one of the estimated 74 million baby boomers in the U.S. will be over the age of 65 which will dramatically increase the supply of businesses seeking a buyer.

Baby boomer stats

AS baby boomers age out of their businesses, the supply will be greater than any time in history

If you own a small business, the time to move from thinking about exiting to planning an exit is now.…

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Highly Effective Tips for Writing a Perfect Leadership Essay

Writing Introduction for Leadership Essay

If you have never written a leadership paper before, here is the place to start. Look through the following complete leadership essay instructions. They will assist you in writing an excellent paper.

Writing a leadership essay

Introduction to the Leadership Essay

Do you have no idea where to begin a leadership essay? First and foremost, you must draft an introduction and thesis. The two most important aspects of every essay are the hook and the thesis statement. Those are your main points; make sure they’re well-written. Both the hook and the thesis statement must be logical, persuasive, and easy to understand.…

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How a Learning Management System Can be Used For Small Businesses

Learning Management System or LMS refers to software that assists in managing all the learning and teaching processes for any business. LMS is an internet application specifically designed for the management, documentation, reporting, execution, and distribution of educational content, training programs, or learning opportunities.

Learning Management System (LMS)

Many users can be confused if they should use LMS vs LCMS (Learning Content Management System). While LMS manages every aspect of the training program, LCMS focuses on creating content for the training program. While both of them are useful for many businesses, LMS is the primary choice for many small businesses.

However, many small business owners think that LMS won’t be helpful for their business.…

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How to Build an Effective Business Strategy

A business strategy is a company’s roadmap for achieving its market goals. It introduces a set of principles that shape a company’s priorities, decisions, and actions. Simply put, it outlines how your business will compete with a product or a service in a particular market. It is not, however, the actual tactics you will leverage to execute your business strategy.

Devising business strategy

Photo by JESHOOTS.COM on Unsplash

Since building an effective business strategy can help you achieve your short-term and long-term goals, read on to learn how to create an effective one.

1. Know your business’ aspirations and set goals

To start with building your company’s business strategy, first and foremost, you need to know your vision and what you want to achieve.…

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Get Money Back for Your Dental Scrap

As a dentist with a busy practice, you probably already realize that the dental scrap you recover from working on patients day-to-day could be worth a substantial amount of money, especially when added up over a year. First, however, you need to find a company that can turn that material into value.

Dental practice

Credit: Pavel Danilyuk Via Pexels 

Partnering with a Reliable Company

When you partner with a company that can separate, refine and purify dental scraps, you can turn this regular waste into a lucrative source of passive income. What you may not know is how to tell whether you’re getting a fair value for the precious metals that you return for this type of metal recycling.…

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