As a business, one of the most important things you have is your reputation. It takes a lot of time to build up a customer’s trust and loyalty, and it can be shattered pretty quickly if you do something wrong. That said, it’s not always you who ruins your business reputation.

If there is someone pretending to be a part of your business, who scams or upsets one of your previously loyal customers, and they don’t realise that it’s not actually you, or someone from your company, this can be really negative for your reputation.

Hopefully, people will do a phone number search and this will tell them that it is a common scam, and not actually a call from your business but this relies on people using this online service.…