Client Experience Considerations That Can Make or Break Your Legal Practice

User experience has become a mantra across industries, from professional services to web design. With so much competition in the market and so many options for consumers to navigate, standing out in terms of your client experience is a surefire way to get you noticed. For law firms, being able to compete on client experience is becoming increasingly important, especially as more legal work is being done by AI and automation.

Meeting with a lawyer

With that in mind, below are some client experience considerations to keep in mind that can have an outsized impact on your legal practice.

Your Intake Process

Your intake process refers to the various methods and procedures you have in place for getting new clients set up in your system and ready to start serving.…

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