Picture this – your company’s phone is ringing off the hook. It could be a potential customer calling up to inquire about a product. Or an existing customer is trying to book an appointment. Or worse, a dissatisfied customer looking to resolve a grievance. But no one is there to answer the phone because your office hours are 9 to 5 and you aren’t there! This is where round-the-clock customer service can come in handy.

It is undeniable that companies lose a lot of business if their customer service is not responsive. Whether you are a small business or a big conglomerate, having a customer service team is a must.…