Many out there believe that a customer education platform is only an investment into an expanded support component, especially for highly complicated products. Yet, in reality, a properly developed customer education platform leads to much healthier margins and an excellent ROI on your overall product.
It Helps to Reduce your Costs
Ultimately, with a fully fleshed-out customer education platform, this is an engaging guidebook for anyone to become a subject matter expert. That means there’ll be a significant reduction in needing a customer service team, as the answers a customer seeks will most likely be somewhere in the customer education platform.…Continue reading