Technology That Can Deepen The Connection Between You And Your Customers

Some would argue that technology has pushed us to lose touch with people and our surroundings, yet strengthened our connection simultaneously. On one side of the coin, a study showed the average person spends 3 hours and 15 minutes on their phone where they disconnect almost entirely from their surroundings. But, on the flipside, they could spend those hours connecting with people all over the world.

Customer relationship management

photo credit: Proxyclick Visitor Management System / Unsplash

For B2B trading, technology has only strengthened the connection between buyers and sellers – enabling businesses to connect with other brands on a more personal level through social media, as one example.…

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How to Build a Strong Relationship With Your Clients

It is well known that the acquisition costs are lower for existing customers compared to new ones. According to one Gartner report, 80% of a company’s revenues come from 20% of its clients. A strong relationship with customers is essential to your business continuity and subsequently lower acquisition costs.

Customer relationships

Here are a few tips to help organizations strengthen their relationship with clients.

Understand the Client’s Needs

A CEI Survey suggests that 86% of buyers are willing to pay more for a better customer experience. But at the same time, just one percent of these customers feel that vendors consistently meet their expectations.…

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