ITIL 4 Specialist – Drive Stakeholder Value (DSV): Why is it Beneficial?

While the salary increase remains one of the main reasons in seeking professional certification, candidates find themselves unsure about stepping on the road to get certification, because career growth is not completely seen at first. When considering professional certification, ITIL certification is very important because it is recommended for professionals who plan the to further their career in IT.

ITIL 4 specialists

Widespread adoption & implications in the scope of work

ITIL® or Information Technology Infrastructure Library is a set of best practices that focus on alignment of IT services with business needs. It provides a practical framework for identifying, planning, and delivering IT services to support the core business function of an organization.…

Continue reading

How Do We Adopt ITIL Outside IT?

“Can you adopt ITIL outside of IT” was the first question when I interviewed for a service desk job 4 years ago. “No, ITIL is specifically designed for IT”, was my innocent answer back then. It sounded like a crazy idea, then, when I didn’t have a clear understanding of how businesses run.


My bookish knowledge told me that ITIL was meant only for IT, and other departments probably had their own best practice framework.

How very wrong I was…

I failed to see the similarity between an IT Team and other support functions that provide services to employees. I’ve since learned, the nature of work they do might differ, but the relationship with internal customers is the same.…

Continue reading