If you are in a position where you generally hire people and enable them to earn a source of income, it is also very important that you put effort into keeping these employees happy as well, and this includes putting in additional effort in order to make sure this is so.
If you have customer support representatives it is even more important that you put some effort into keeping them happy. Here are some reasons why this is so important:
#1 Their Mood Affects Tone
A customer service representative who is not happy with the way things are going down is going to have a tough time modulating their tone and making it so that customers feel comfortable talking to them.…Continue reading