Hiring a Virtual Receptionist – Is It a Wise Move?

The economy was severely affected by the crash of 2008; thousands of businesses all over the globe went into liquidation, and millions of people ended up without jobs within the space of a few months. Many of those who found themselves without a job instead decided to launch their own businesses. However, succeeding at running a small business is much easier said than done.

Small business owners face a lot of difficult challenges in the first couple of years of their creation. Maintaining a work-life balance often becomes difficult, since there are just so many issues that an entrepreneur has to face. You need help, and virtual employees, like a virtual receptionist, can solve some of your problems.

Virtual receptionist answering call

The biggest issue, solved

The biggest issue that many small business owners face is a lack of funding. Capital is limited for small businesses, and most of it is simply used for fulfilling the orders. Since most customers pay on a credit basis, many business owners often have to apply for loans from banks. This leaves a glaring issue for entrepreneurs in the customer support department.

Setting up a separate customer support department is crucial to the success of your business. Since most industries are so saturated with competition, the only way for a business to distinguish itself is by offering superior customer support.

You will need a lot of money to purchase equipment and add more employees to your payroll. Needless to say, this will set back your business growth considerably, since customer support doesn’t directly help improve your company’s profit even though it plays a vital, yet indirect role in improving the goodwill of your business.

If you don’t yet have the capital to set up a separate customer support department, a wise idea would be to hire a virtual receptionist.

What is a Virtual Receptionist?

Basically, virtual receptionist services are offered by private companies that you can outsource your whole consumer support department too. The company will take down all the important details of your business, and then create an account; they will assign a separate UAN number to your business, which you can advertise. Whenever a customer has an inquiry or an issue, they will call the provided number.

The company’s attendants will receive the call, and take down the message on your behalf, and then the messages will be delivered in a timely fashion to your company. In case it’s a basic question, the attendants might answer it based on their own information of your business. There are many companies in the UK that now offer customer support services to businesses; Message Direct is one of those companies. Message Direct will act as your virtual receptionist, and take down any messages or inquiries received.

Benefits of Outsourcing Your Customer Support

The good thing about hiring a virtual receptionist is that it will help you save a lot of money. Rather than setting up a separate customer support department, you can use that money in fulfilling customers’ orders and making your business grow at a faster pace.

In the long run, the benefits of outsourcing your customer support far outweigh the negatives, since it will free up crucial resources that you can use to grow your business.


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