POSTS TAGGED : customer support

Benefits of Customer Support Outsourcing for a Small Business

It is 2021 and the adage “the customer is always right” is now more important than ever!

With millions of businesses in the market, from corporate giants to your local mom and pop stores, customer loyalty and retention is now more important than it ever was.

Customer support outsourcing staff

Since the beginning of the pandemic and even before, businesses have realized how critical customer experience (CX) is in making or breaking a business, how a good customer experience will lead to a positive relationship between the company and customer. T-Mobile has subscribed to a “highly personalized service” model for their customers resulting in CX remaining at all-time highs with net promoter scores up 60% in post-call surveys completed between 2016 and 2019.…

Continue reading →

7 Tips on Improving Customer Support for Small Businesses

Have you lost an existing customer? Brace yourself – it’ll cost you 25 times more to acquire a new client than to retain a current client.

Customer support team

That fact alone is enough to justify the $350 billion firms invest in customer service. For a startup, communicating with customers to help solve their problems is a matter of survival. Deliver ineffective customer support, and you can say goodbye to future revenue from clients.

Thus, you need to continually uncover ways of improving customer support to ensure you deliver above par customer experience. Here are seven essential tips to help you do just that.…

Continue reading →

How Proper Web Hosting Support Helps Small Businesses

Web hosting and digital technology are the two most important factors of business success in the highly competitive business landscape of today. Regardless of the business scale, small, medium, or large, organizations have realized the significance, importance, and worth of incorporating proper web hosting solutions into their business processes and workflows.

Web hosting servers

Staying competitive today goes far beyond just having a functioning and responsive website. The majority of modern consumers are either online or mobile or both. All trade transactions have been shifted to the net. Businesses got a clear sign that it’s time to move forward and choose the right web hosting support.…

Continue reading →

5 Reasons Why Keeping Your CSRs Happy is Important

If you are in a position where you generally hire people and enable them to earn a source of income, it is also very important that you put effort into keeping these employees happy as well, and this includes putting in additional effort in order to make sure this is so.

Customer Support Representative (CSR)

If you have customer support representatives it is even more important that you put some effort into keeping them happy. Here are some reasons why this is so important:

#1 Their Mood Affects Tone

A customer service representative who is not happy with the way things are going down is going to have a tough time modulating their tone and making it so that customers feel comfortable talking to them.…

Continue reading →

6 Ways Call Center Outsourcing Can Help Your Business Grow

Felix Dennis, co-founder of Dennis Publishing said: “I have an over-attachment to precision, which is why I’ve sold more magazines than any man alive.” Having an over-attachment to precision will keep your business alive. Being precise with your money, and executing an excellent business budget, will show you how to build an unbeatable customer support. One way to do so is by outsourcing your call center.

Call center outsourcing

Here are several benefits as to why that is.

1. Constant Support

No company is exempt from bad weather, power outages and acts of God. This means that in-house call center is at the risk of natural disasters, and may not always be fully operational.…

Continue reading →

Hiring a Virtual Receptionist – Is It a Wise Move?

The economy was severely affected by the crash of 2008; thousands of businesses all over the globe went into liquidation, and millions of people ended up without jobs within the space of a few months. Many of those who found themselves without a job instead decided to launch their own businesses. However, succeeding at running a small business is much easier said than done.

Small business owners face a lot of difficult challenges in the first couple of years of their creation. Maintaining a work-life balance often becomes difficult, since there are just so many issues that an entrepreneur has to face.…

Continue reading →

Provide Phone Access for your Customers at Any Time: Here’s Why and How

Customers want to know they can reach a business at any time. They may have questions before they make a purchase; they may have a complaint or concern after a purchase has been made; or, they want to be able to pick up the phone and reach a live operator at a time that is convenient for them.

Customer service representative

One thing for sure, your customers don’t want to be on hold or deal with a recording. If you want your business to have a solid reputation, you need to provide phone access for them at any time.

Outsource Phone Services

You don’t have to hire several people to work at your business to answer the phones.…

Continue reading →

Improving Customer Service within a Small Business

In the cut-throat world of small businesses and start-ups, it’s often customer service that will differentiate you from your competitors. It’s rare that you’ll have a product offering completely unlike other businesses in your space, so those relationships that you make really have to count if you’re to retain and win business.

Customer support staff

The following are some practical tips that you can follow to improve your small business’ customer service.

Bricks-and-Mortar

If you’re lucky enough to come face to face with your customers on a daily basis (or your employees do) then you’ll find this challenge much easier than everyone else, for the simple fact that you’ve got an extra opportunity to impress.…

Continue reading →

3 Reasons to Invest in Knowledge Base Software That You Haven’t Thought of Yet

If you’ve considered investing in knowledge base software, you’ve probably already looked at the typical reasons that companies add the tool to their arsenal. Knowledge base software supports customer service, giving your employees the tools they need to help your customers quickly and efficiently, and in some cases, giving your customers more self-service options. A well-developed knowledge base helps improve staff productivity as well.

Man seeking info using knowledge base software

When all of the answers they need are at their fingertips, they don’t waste time searching for information. And knowledge base software helps keep you customers happy. Not only can they get help quickly, but a comprehensive knowledge center increases the likelihood that they will get the rights answers when they need them.…

Continue reading →

Is Your Answering Service Helping Your Business?

business virtual answering service

Call answering services can be a great, cost-effective way to enhance your customer service without taking on a full-time staff member. A phone call is likely to be your clients’ first interaction with your company, so it’s important that you choose the right service for your business.

How can you make sure your service will make your business look good? Remember that:

First impressions matter. Are the virtual receptionists answering your calls happy? Do your callers hear ring after ring before they pick up or are they greeted right away by a live person?

Call your perspective answering service several times before you sign up and you’ll see what your callers will go through when you finally forward your line.…

Continue reading →