Why More Businesses Are Moving to SMS Marketing in 2023

In today’s fast-paced digital age, businesses are seeking innovative ways to engage customers and cut through the noise of a crowded marketplace. At a time when there are various marketing channels, it’s easy to overlook the tried-and-tested methods that continue to deliver exceptional results. One such method, which has stood the test of time and continues to flourish in 2023, is the SMS marketing service.

SMS marketing

Text messaging is no longer just a convenient way of talking to friends. It is also a powerful marketing tool businesses can leverage to stay ahead of the curve.

Studies show that 91% of Americans own a cell phone, with most using it to send and receive SMS messages. Most cell phone owners receive an alert when a new text message arrives, and usually, these messages get read within a few minutes.

Despite its potential, some businesses overlook SMS messaging, believing it to be an ineffective, if not outdated promotional tool. In this article, we will delve into the enduring power of SMS marketing in 2023, highlighting the unique advantages that set it apart from other channels.

Why are Businesses Moving to SMS Marketing Service?

One of the most significant factors driving this movement is the astonishing open rate associated with SMS messages. According to SMS Comparison, SMS boasts an impressive open rate of approximately 98%, surpassing the open rates of other communication channels like email or social media. This exceptional level of engagement presents businesses with a unique opportunity to capture the attention of their target audience effectively.

In a world saturated with promotional messages and overflowing email inboxes, SMS marketing is a highly efficient way to reach customers directly on their mobile devices. The instantaneous nature of text messages ensures that they are seen promptly, often within minutes of being received. This immediacy allows businesses to deliver time-sensitive information, exclusive offers, and important updates, all while capitalizing on the momentary attention of their customers.

What Is the Best Time to Send SMS Messages?

Weekdays between 10 am and 8 pm generally offer a prime window for optimal engagement and response rates. This time frame aligns with the typical business hours and daily routines of most individuals, increasing the likelihood of your SMS messages being seen and acted upon. However, it’s important to note that the best time can vary depending on your target audience, industry, and geographical location.

It’s recommended to conduct testing and analyze the data to fine-tune your SMS marketing service strategy and identify the specific time slots that yield the best results for your business.

Reasons to Send an SMS

There are several compelling reasons why you should send an SMS to your customers, including:

  • It’s Affordable: Sending text messages is much cheaper than buying advertisement spots on traditional media, including billboards, radio, or TV. It’s also much cheaper than sponsoring posts on social media. Most platforms allow businesses to send thousands of messages for a relatively low flat fee.
  • It’s Personal: Mobile phones have become an extension of ourselves, and receiving a text message often triggers a strong sense of curiosity and importance. Unlike other forms of advertising, SMS marketing creates a direct and one-on-one connection between businesses and their customers, fostering a relationship built on trust and familiarity.
  • It has a Wider Reach: Almost everyone owns a mobile phone today, so sending a text casts a wide net. Unlike other channels requiring internet connectivity or specific apps, SMS works on all types of mobile devices, making it accessible to almost everyone.
  • It’s Versatile: SMS can be seamlessly integrated into a broader marketing strategy, complementing other channels such as email, social media, or mobile apps. It can serve as a standalone marketing tool or be combined with other communication channels to create multi-channel campaigns, ensuring consistent and cohesive messaging across various touchpoints.
  • It Can Be Delivered Quickly: Text messages take mere seconds to reach a wide audience. Most SMS messages are usually one or two sentences long, making it easier to deliver if you’re short on time and easy to read for the customer.

Is SMS Better Than Email?

Email is one of the best marketing channels with significant returns. However, many are finding SMS marketing is better.

The SMS Comparison suggests that the average email open rate is about 22% which is significantly lower than text’s 98% open rate. This means that nearly 80% of your email subscribers won’t get to see your email, while only 2% of your text messages will go unopened and unread. Similarly, SMS messages have a much higher read rate (42%) than emails (32%).

The Success Rate of SMS

SMS marketing has been consistently proven to deliver impressive results for businesses. It has demonstrated the ability to drive higher levels of engagement compared to other marketing channels.

The direct and personal nature of SMS messages often prompts recipients to take action, such as clicking on links, responding to calls-to-action, or making purchases. Studies show that 66% of consumers prefer the convenience of text messaging, while 58% said texting is the most effective way to reach them.

Get Started with SMS Marketing

SMS marketing continues to demonstrate its ability to deliver exceptional results, making it an invaluable component of a comprehensive marketing strategy.

By embracing the advantages of SMS, businesses can unlock the full potential of this powerful communication channel and pave the way for continued success in engaging and connecting with their target audience.


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