POST CATEGORY : Management

How Reverse Logistics Can Increase Customer Satisfaction

The term ‘reverse logistics’ has been in e-Commerce for a while. Reverse logistics refers to the process by which goods are moved to a particular area from their final destination in the sales cycle for maximum value.

In the digitized business environment, sophisticated purchase mechanisms dominate the e-Commerce world. The systems for the exchange and return of goods have been upgraded in recent years, ensuring maximum satisfaction for users. Reverse logistics strategies include restocking, managing damaged merchandise and seasonal inventory, recycling products, asset recovery, and other measures.

A source reveals that buyers in the US return holiday gifts worth $13.2 billion to retailers.…

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When do You Need to Hire a Virtual Receptionist?

Call handling is an important factor in the success of pretty much every business out there. When calls get missed, or a busy employee rushes a client off the phone, your reputation and revenues always suffer. Handling menial calls when you should be focusing on other aspects of the business also inhibits growth, making the need for a receptionist to handle calls essential to success.

Virtual receptionist

Virtual receptionists are fast becoming a popular option, particularly for virtual-based businesses, but also brick-and-mortars who don’t have the office space or budget to allocate space and resources for a non-virtual employee.

The business is getting call volumes you and your staff can’t handle

It should be obvious that when call volumes are spiraling out of control and you and your staff can’t effectively handle each call coming in, you need to hire someone to help take care of things.…

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Why Virtual Phone Number is a Must-Have for an Online Business

The idea of a business phone number without any physical lines attached to it is a relative new one. In days gone by, a business would have to pay their local landline provider a premium for access to unlimited long distance, and shell out thousands in initial costs for multi-line phones, IVR equipment and software, and other physical infrastructure needed to answer incoming calls.

Using a virtual phone number

Now, everything can be done on the Internet, using a virtual phone number that routes calls to whatever device you want to use when calls come in, to any member of your team that’s available to take the call.…

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Assertiveness is Key for a Successful Sales Representative

Picture in your mind a highly effective sales candidate; it could be one presently working with you at your company who is finding consistent success, or one you imagine could fill an open position. Chances are that assertiveness is among their top qualities.

Sales representative

A good amount of assertiveness implies a secure sense of self while in the role or position; the candidate recognizes which prospects to give energy to, has an understanding of urgency on a call, but also knows when to pull back and when to give potential clients some breathing room.

To know when and how to put just the right amount of pressure also requires employees to have a highly developed sense of awareness.…

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3 Ways to Maintain a Respectable Safety Record (plus 5 Issues to Address)

Safety in manufacturing should not be perfunctorily performed just to comply with government regulations; it should be taken seriously, but because the absence of safety exposes employees to serious workplace accidents. Human suffering and loss arise if there is an injury or death in the workplace. It affects everyone—the worker’s family and friends, his or her community, and fellow coworkers and the company’s reputation.

Welding aluminum

Fortunately, all it takes are a few simple measures to maintain a company’s respectable safety record, while addressing several issues in the process.

3 ways to keep workers safe

Here are three ways to keep your employees safe and keep your safety record at the highest level.…

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What Makes a Good Manager

Being a good manager is essential in order to create a positive work environment. When you are supportive of your staff by giving them the leadership that they need in order to thrive then you are not only giving them a more positive experience as employees, but you are also giving your customers a better experience.

Good manager

A strong manager is essential to the well-being of a business. Without a strong leader, there is no direction or plan for the execution of moving up as a company. In order to be a strong manager, you should make sure that you know what the qualities of some of the best managers are.…

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How to Build a High-Performing Remote Team to Scale Your Business

Remote working

The future of work is remote.

Back in 2014, Stanford University professor Nicholas Bloom declared in Harvard Business Review: “To raise productivity, let your employees work from home”.

Earlier this year, Diane Mulcahy wondered aloud in the same publication: “Will the gig economy make the office obsolete?”

Pontification aside, most trends indicate the increasingly remote nature of knowledge work. According to NY Times, nearly 43% of employed Americans spent some time working remotely in 2016, a number that’s surely to rise.

The benefits of remote work certainly sound promising – access to a global talent pool, low office costs, and flexibility.…

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Your Ecommerce Store HQ: Your Home, Rented Space or Virtual Office?

There are plenty of advantages and disadvantages to running your ecommerce business from home, but an argument can definitely be made for having a separate business address to display on your websites.

Home office space

A proper business address legitimizes your online operations, while comfortably insulating your personal life and family from the business itself. Not to mention, you don’t want angry customers showing up at your house when the postman drops and destroys the bright blue widgets they ordered from you!

A virtual office also offers benefits that both working from home or renting a full-time brick-and-mortar office do not. While the final choice will definitely come down to your own preferences, and the type of online store you run, you’ll find the advantages offered by each down below to help decide which option is right for you and your business.…

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How an Effective Uniform can Benefit Your Business

Perhaps you’re an established business who is thinking about implementing a uniform policy, or you’re a new business still deciding whether a uniform will be best for you when you start taking on staff.

Nurse

Whatever your situation is, there are many business uniform suppliers available, such as Simon Jersey, that you can browse first to get information and make a decision. This blog looks to give you some information on the benefits of an effective uniform on your business.

Utmost professionalism

A standard uniform for staff can look great. It can help reinforce a sense of pride and professionalism in your business from staff.…

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How Companies Can Make Life Easier for Maintenance Employees (and the Company)

Until just a few years ago, large companies looking to improve workflow, cut costs, and streamline processes had to achieve this through months of complex evaluations and costly custom made software. Maintenance processes often topped the list for this sort of organization, as maintenance is a notoriously costly but necessary part of so many businesses, small and large.

Today, it may still seem costly to reorganize and improve maintenance processes, but failing to jump on this bandwagon now could and probably will end up costing businesses even more.

Going Mobile

For existing businesses, especially those in manufacturing or with large or multiple facilities to look after, moving into this new tech age might seem like a nightmare.…

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