Your chief information officer (CIO) may be in the loop about the latest cloud support services and offerings, but how about the company’s CEO? What many don’t realize is that technology consultants often recommend that business leaders who choose to place their data in the cloud, or use cloud-based applications, allow third parties to manage it.
In addition to giving you the ability to improve vendor relationships, cloud support services can help streamline service management, support company growth and give your IT employees the opportunity to focus on revenue-related projects.
Additional advantages of cloud support services include:
A focus on business outcomes. With the help of cloud support service providers, you can ensure service that’s based on the goals of the business, not its technical capabilities (or lack thereof). When you partner with such technology consultants, the cloud services you receive are devised to optimally contribute to the company’s strategic goals.
Cost savings. Using a cloud support service provider is less expensive than hiring in-house employees who will require technical training. The service provider has an array of experts on staff to tend to your organization’s needs at any given moment, allowing you to free up your staff, keep the company moving forward and continue to focus on core competencies.
Improved vendor relationships. You and your IT staff are busy focusing on the bottom line. Having to manage a multi-vendor environment can shift this focus for hours or days, which the company may not have the ability to spare. Technology consultants can help manage such IT operations and ensure better vendor integration and harmonization with your own hardware and software, so you and your team can remain productive, efficient and on course.
More control. Cloud support services give you and your IT department the ability to observe and manage the support delivery process during every step so you can make adjustments as needed.
A CEO has many roles, one of them being an agent of change. By partnering with a technology consultant, you can use cloud-based applications to help your company and employees integrate the changes needed to become truly innovative.