Want to Improve Your Business’ Customer Service? Here’s How

Improving your customer service has numerous benefits that will benefit your business. Customer loyalty and retention levels will increase over time and this causes a ripple effect that attracts more customers to your brand. A customer-driven business can succeed in the business world because happy customers improve a brand’s reputation.

Stellar customer service

Increased sales and skyrocketing profits come when customers are happy and satisfied. Read on to learn more about the steps needed to improve your communication and support skills when dealing with customers.

Seeking Customer Feedback

Improving your customer service can be done by seeking customer feedback. Every business dreams of providing the best products and services, so understanding the importance of customer feedback is vital.…

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5 Ways to Boost Customer Experience Without Spending More Money

The customer experience is often considered an intangible, qualitative metric for business owners. However, it has real, quantitative effects on your company.

Business owner talking with a customer

A good customer experience is reflected in your retention rates, your referrals, and increased spending. In fact, 2019 data from Gartner found that “CX drives over two-thirds of customer loyalty, outperforming brand and price combined.”

While improving the customer experience can grow your revenue, you might not have a large budget to invest in it. Instead of spending more, check out these five unique (and no-cost) ways to improve your customer experience.

1. Build Your Brand Around Their Pain Points

Too often, companies develop marketing materials based on the company and its capabilities.…

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Tips to Improve Customer Service in 2020

The world is chaotic, to say the least right now. The coronavirus pandemic continues to affect businesses and how we do things in almost every way, but one thing remains constant—customers expect excellent service.

Customer service representative

Even though you may be working with a skeleton crew or navigating unprecedented situations in your business, you have to innovate and find ways to make it work even while facing headwinds.

Customer service can’t suffer, because your customers are just as discerning as they were pre-COVID, and in some cases, may even more so.

The following are some things you can do to improve your customer service and strengthen your business reputation at a time when it’s especially important to remain competitive.…

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How Does AutoZone Store Pick Up Work

When you want to buy an auto part, you likely find yourself choosing between the convenience of ordering online but waiting for delivery and the speed of going to the store.

AutoZone

photo credit: AutoZone / Facebook

Fortunately, AutoZone is offering a compromise. You can order your part online and pick it up at the store. They even offer curbside pickup for auto parts, so you can avoid even going inside.

How To Order Store Pickup

When you go online to AutoZone’s website, you can select your nearby store using the locator. Doing this first will give you accurate information about the store’s inventory levels while you shop.…

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7 Tips on Improving Customer Support for Small Businesses

Have you lost an existing customer? Brace yourself – it’ll cost you 25 times more to acquire a new client than to retain a current client.

Customer support team

That fact alone is enough to justify the $350 billion firms invest in customer service. For a startup, communicating with customers to help solve their problems is a matter of survival. Deliver ineffective customer support, and you can say goodbye to future revenue from clients.

Thus, you need to continually uncover ways of improving customer support to ensure you deliver above par customer experience. Here are seven essential tips to help you do just that.…

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How to Serve Your Clients 24/7

Customer Service is one of the most important factors that can help determine how long a business will survive in the long run. Providing your customers with good customer experience will allow you to leave a mark upon them and ensure that you have a loyal customer base dedicated to your business.

24/7 customer service

Improving Customer Service: Here’s How

Here are some ways for you to improve upon your customer service:

1. Tune in to the input

Customer input can assist you with improving your items and services, as well as your customer service. Positive criticism can call attention to what you’re doing well, and negative input can recognize zones for development — so don’t be reluctant to request input from your customers through surveys, a discussion on your site, or remarks on social channels.…

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5 Ways to Improve Customer Lifetime Value for Your SaaS Business

Customer lifetime value is one of the most important metrics to measure for any company wanting to improve sales or scale-up. SaaS companies find it is even more critical to their success than anything else. Every type of software relies heavily upon the customer experience, measuring every aspect of it from usage of the app to customer service itself.

Customer Lifetime Value (CLV)

With happy customers and a low churn rate, SaaS companies can achieve incredible CLV and revenue growth.

There are several different ways you can calculate customer lifetime value. You could use the Customer Service Metrics Calculator offered by HubSpot. Or you could take a more straightforward approach by calculating your annual earnings and dividing it by the number of customers that your company served over that time.…

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4  Ways to Make Your Business More Comfortable for Clients

Modern companies pay great attention to office design — and it isn’t just for bragging rights. Every workplace has a specific feel, and this ambiance will have a very real effect on how people engage with your business. While there are various goals that you can strive to achieve, one of the primary objectives should always be comfort. This should factor in how employees will feel in your space, but you cannot overlook the most important people to every business: clients.

Getting comfortable with clients

You want to ensure that anyone who comes into your space is instantly at ease and will be happy to stay as long as it takes to close the next deal.…

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5 Ways Tech is Changing the Patient-Doctor Experience

Technology has truly improved the way many businesses operate on a daily basis. One industry that has greatly benefited from the shift towards a more technology-based approach to business is the medical sector. Now more than ever, medical practices are utilising the tools that technology offers them to streamline their business and provide a higher quality of care to patients. In this article, we will look at how technology is changing the patient-doctor experience, so read on to find out more.

doctor checking patient's blood pressure

1. Instantly Book Appointments

Gone are the days where you’d have to walk into a practice or call them up in order to book an appointment.…

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How to Drive Repeat Customers – And Why It Matters

As a business owner, you likely spend most of your time and money finding different ways to drive new business. But how much focus do you place on driving repeat business?

Repeat customers are just as valuable—if not more—as new customers and play an important role in your business. Think about it; repeat customers are easier to sell to because they are already familiar with your product or service. They’re also your most profitable because customers who keep coming back are likely promoting your business to others.

Driving repeat customers

Use the ideas below to drive repeat customers and boost your revenue.

Start a Loyalty Program

Customers love getting exclusive deals with the brands they love.…

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