4 Ways to Improve Customer Service

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In some industries, it’s not that big of a deal. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors.

Helpful customer service

So, what are some ways to improve your fundamental customer service value?

You can make financial transactions easier. You and your employees can have better social skills when interacting with customers. You can make a point to improve your processes consistently so that your customers keep coming back to revisit those improvements.…

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4 Things to Remember for Good Customer Service

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. Its purpose is to maintain good rapport with the customer and make friendly relations with the customers.

Good customer service

Customer service involves welcoming, of the customers, their hospitality and then thanking them for visiting us, but it doesn’t end here we have to make sure that we will keep this service constant so that our business can reach great heights.

Things to remember for good customer services are:

1.

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Beyond Office Hours: How a Virtual Receptionist can Help You Win More Business

A receptionist is essential to any growing business. The more time you and your front line staff spend talking on the phone when you could be working for your clients, the less money you’re making at the end of every month. This is a big problem considering there are only so many hours in the day to get everything done, and still ensure 100% customer satisfaction.

Calling customer service beyond office hour

A virtual receptionist adds a level of flexibility to your customer service plan, enabling you to take only the most important calls, and even allowing you to keep your phone lines open for calls long after the business closes for the day.…

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How to Avoid Customer Service Disasters

A sad recent business trend has been small business owners and mid-size companies trying to implement as “reverse customer service” technique. Instead of abiding by the old adage of “the customer is always right,” these companies attempt to gain viral notoriety by being rude to customers and breaking all the customer service rules in existence.

Angry customer

This strategy is good if you want your 15 minutes of fame. However, if you actually want to have a successful company, this strategy will get you nowhere. These companies never go on to be successful and usually end up closing within a few year.…

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Technology in Customer Service: Is It a Good or Bad Thing?

A study done by Forrester found that improving customer experience is the top priority for 72 percent of businesses. With that being said, only 63 percent of marketers in these companies implement new technology to help improve a customer’s experience.

Customer service officer

While the road to adopting technology in customer service might be slow, it’s still prevalent in today’s world. Here’s a quick look at both the efficiency and drawbacks of using technology to improve the customer experience.

Technology Speeds Up Help

In the past, to get help from a company, you would have needed to call in, wait in line and finally explain your issue to a representative.…

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The Benefits of Customer Service Training

Customer service expert Shep Hyken wrote in one of his articles ‘Customer service is not a department. It is a philosophy’ and many professionals would wholeheartedly agree with this.

Customer service training

When you utilise good quality customer service throughout the entirety of an organisation– from the recent hires to the CEO – you can improve the way that every element of the operation impacts the customer. This includes not only the employees on the front line, but also those working behind the scenes.

Customer service training makes the difference

As an example of the difference customer service training can make to unlikely roles in an organisation, imagine an employee behind the scenes in a logistics company.…

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Why Your Business Should Excel at Customer Convenience

We live in a world of instant gratification and ultimate convenience. Delivery services are faster than ever before, with some being able to deliver groceries and other items within the hour. Transportation services are available with the click of a virtual button. And with apps like Tinder, even dating has become mostly about instant attraction.

Customer convenience

We can order so much from our smartphones, and that means there’s less to wait on. It also means that your business needs to excel at customer convenience in order to compete with the other companies that are out there.

The Age of the Smartphone

More and more people own smartphones.…

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7 Customer Service Best Practices Tips for Retaining Great Customers

Let’s face it: Getting customers is easy most times compared to actually keeping them. There’s so much competition to contend with these days, it’s near impossible to keep running with the best prices in your industry, your city; your little cozy niche that nobody knows about… Yet!

Then one day Joe Bigtime, who’s been watching your every move and figuring out how to do it even better than you, strolls into town and upsets everything you’ve been working toward. While you’ve been focusing on customer acquisition, your retention efforts have been left on the back-burner.

Suddenly, your customer’s lack of loyalty toward your business, and your obvious lack of loyalty toward getting their business again and again becomes of significant importance to your bottom line.…

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The Lost Art Of Customer Service Within The Tech Industry

Reinvigorating Customer Service in the Tech Industry

Tech industry

The tech industry is often highly impersonal — especially among companies that sell digital goods. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. During the buyer’s entire time as a customer, he may never interact with an actual person.

Throughout the tech industry, customer service has become something of a lost art. Too often, companies rely on support forums, automated chat programs and online FAQ pages to answer customers’ questions. Customers who are unable find the answers they need through forums and automated solutions can end up feeling lost in the shuffle.…

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6 Ways Small Businesses can Reach More Customers

After a few years of doing business you are definitely looking to grow and take your business to the next level. Here are 6 real life examples of strategies used by small businesses to drive growth:

Open a New Branch

Shake Shack storefront

Source: shakeshack.com

Shake Shack founder Danny Meyer waited for nearly five years before opening the second location. He waited till the business acquired a faithful following and was known for products that people loved. From the first Shake Shack in Madison Square Park, the business has now expanded to more than 100 locations worldwide.

“We’re big believers in not overpromising and under delivering.…

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