When You Focus on Building Customer Relationships, the Rest is Just Business

As the owner of a self-storage business, I serve people who are undergoing life changes every day. Relocations, divorce, college, and military deployment are just a few reasons someone might benefit from self-storage. Whatever the case, they’re likely tired, stressed, and generally unsettled. The last thing they want to do is slog through a long, confusing sales experience.

Helpful sales person

These days, the lines are blurred between “our business” and “your problems” in all industries. But what many business owners don’t realize is how easily they can soothe someone’s worries with good customer service — even if they have nothing to do with your business transaction.…

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Hiring a Virtual Receptionist – Is It a Wise Move?

The economy was severely affected by the crash of 2008; thousands of businesses all over the globe went into liquidation, and millions of people ended up without jobs within the space of a few months. Many of those who found themselves without a job instead decided to launch their own businesses. However, succeeding at running a small business is much easier said than done.

Small business owners face a lot of difficult challenges in the first couple of years of their creation. Maintaining a work-life balance often becomes difficult, since there are just so many issues that an entrepreneur has to face.…

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Provide Phone Access for your Customers at Any Time: Here’s Why and How

Customers want to know they can reach a business at any time. They may have questions before they make a purchase; they may have a complaint or concern after a purchase has been made; or, they want to be able to pick up the phone and reach a live operator at a time that is convenient for them.

Customer service representative

One thing for sure, your customers don’t want to be on hold or deal with a recording. If you want your business to have a solid reputation, you need to provide phone access for them at any time.

Outsource Phone Services

You don’t have to hire several people to work at your business to answer the phones.…

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5 Ways to Make Customer Service a Part of your Brand

It isn’t what you sell that makes customers pick you over the competition, it’s what you’re known for. Your brand. What your brand represents sets you apart from the crowd.

Coca-Cola brand in a can

Many companies have a strong brand attached to them. Zappos, the billion-dollar shoe store, is known for its customer service. Their customer centric culture drives their growth in unprecedented ways.

Here are five ways to incorporate customer service into your brand.

Start from Day One

Great customer service shouldn’t be an afterthought and isn’t something you should be putting off for later. It is as important for your business as your core competencies, for without customers there is no business.…

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How to Improve Your Customer Service Through Efficient Process

There are two types of business in the world, there are those that rely solely on the talent of their employees, and then there are those that measure, track and report back on the work done by their talent. By far and away, the second type of business is going to have more success with your customers.

Efficient customer service

Customers don’t care if part of your business is failing; they simply want to know that they’re going to get what they’ve paid for. Businesses that rely on talent alone are unstable and unpredictable, and when there’s a problem with an aspect of the business, there aren’t the processes in place to find it, isolate it, and fix it to get the product to the customer on time.…

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How Customer Feedback Can Help Your Business

Customer feedback can be a great tool for the improvement of your business. Here is how to optimise the way you use your customer feedback.

Customer feedback

Get as Much as Possible

Before customer feedback can work for you, you need enough of it. This means increasing the amount of feedback you get from current and past customers. The easiest way to do this is to make it as easy as possible for customers to give feedback.

If customers ever interact with you online, give them the option of supplying feedback with a few simple clicks; politely invite them to share their views in phone calls, or after business has been done; put feedback slips into deliveries.…

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2 Easy Ways to Improving Customer Service in Your Business

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. Whether you’re dealing with your customers over the phone, in your shop across the counter, or anywhere else, good customer service skills are essential if you’re going to give them the best experience of your business and if you want to keep them coming back to you.

Friendly customer service

A satisfied customer is likely to spread the word and tell others about their experience when dealing with your company so good customer service is potentially highly profitable too.…

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A Case Study in Customer Service: The Name Badge Industry

Great customer service in the name badges industry? It may not sound too exciting at first, but at Meluba Badges we deal with a huge variety of customers, from the sole trader to the largest organisations who all work differently, are looking for a bespoke product supplied quickly and at a competitive price.

name badge

Meeting such a variety of demands with a great product and customer service is what we believe sets us apart, and by following our example, you can set your business apart too!

Understand your customers

Providing great customer service is impossible without first understanding your customer and your place in the market.…

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Admitting Mistakes In Business Is An Art – Learn It By Heart!

Mistakes are common in businesses and those who are running a new venture or have stepped into entrepreneurship recently, are sure to face plenty of them. However, the concern is not how many of them you face down the line but how actually you end up dealing with them?

When you know you have committed a mistake, admitting it is more of an art. Your attitude to this not only defines who you are but also suggests where you can reach in the future.

Admitting Mistakes In Business Is An Art - Learn It By Heart!

It should be added that learning the art of admitting your mistakes without any fear or hesitation also influences others around you and projects you as a better leader.…

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The Mantra You Should Abide By To Make The Most Of Your CRM System

There are certain aspects of business that we all agree on and must abide by. There are the formal, law-abiding practices we must all follow strictly to ensure we keep our noses clean and avoid run-ins with the taxman.

And then there are the more tried and tested routes to market such as creating and maintaining a USP, differentiating yourself in the industry and ensuring your employees are kept satisfied in a productive and motivating environment.

The Mantra You Should Abide By To Make The Most Of Your CRM System

Present day priorities such as creating a loyal customer base via social media and getting your website to rank no.1 on Google came later – when people had new visions on how to promote themselves.…

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