4  Ways to Make Your Business More Comfortable for Clients

Modern companies pay great attention to office design — and it isn’t just for bragging rights. Every workplace has a specific feel, and this ambiance will have a very real effect on how people engage with your business. While there are various goals that you can strive to achieve, one of the primary objectives should always be comfort. This should factor in how employees will feel in your space, but you cannot overlook the most important people to every business: clients.

Getting comfortable with clients

You want to ensure that anyone who comes into your space is instantly at ease and will be happy to stay as long as it takes to close the next deal.…

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5 Ways Tech is Changing the Patient-Doctor Experience

Technology has truly improved the way many businesses operate on a daily basis. One industry that has greatly benefited from the shift towards a more technology-based approach to business is the medical sector. Now more than ever, medical practices are utilising the tools that technology offers them to streamline their business and provide a higher quality of care to patients. In this article, we will look at how technology is changing the patient-doctor experience, so read on to find out more.

doctor checking patient's blood pressure

1. Instantly Book Appointments

Gone are the days where you’d have to walk into a practice or call them up in order to book an appointment.…

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How to Drive Repeat Customers – And Why It Matters

As a business owner, you likely spend most of your time and money finding different ways to drive new business. But how much focus do you place on driving repeat business?

Repeat customers are just as valuable—if not more—as new customers and play an important role in your business. Think about it; repeat customers are easier to sell to because they are already familiar with your product or service. They’re also your most profitable because customers who keep coming back are likely promoting your business to others.

Driving repeat customers

Use the ideas below to drive repeat customers and boost your revenue.

Start a Loyalty Program

Customers love getting exclusive deals with the brands they love.…

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Factors to Consider When Looking for an Essay Service in the UK

In our modern society, most millennial students are finding it difficult to strike a balance between their academics and the extra curriculum activities. Some of the students want to develop their social life and of course, enjoy their holiday vacations instead of being glued in a certain essay. Besides, during normal school days, the students are tasked with assignments and homework they are supposed to work in the evening. That’s why they don’t have enough time to do thorough work which can enable them to score higher and consequently have better grades.

This has led to the emergence of online writing services in the UK and across the globe – something that you should look into if you have the entrepreneurial spirit.…

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Customer Service: When is Automation a Good Idea?

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Companies must strive to use automation in a manner that is a net benefit to the customers – not just the bottom line.

Women making a phone call

When approaching automation from this perspective, it tends to work well for everyone concerned.

Routing Calls Better

Using speech recognition software, it’s now possible for VoIP call center software to route calls better.…

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5 Key Features to Look for When Choosing the Best CRM Platform

Operating a company isn’t without its challenges. Daily tasks include generating leads, cultivating new clients relations, retaining customers, and closing sales. Customer relationship management (CRM) programs make daily tasks easier and streamline operations. The software’s features define which product is most helpful for businesses.

CRM brainstorming session

Knowing what to look for in a CRM — what features best fit your company and it’s customer’s needs is crucial to long term sales and service success.

1. Customer and/or Contact Management Features

Customer or contact management helps you categorize and segment your customer list. The data mining practice shows you key attributes about customers stored in your database.…

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Just How Important is Customer Service?

We all hear so much about customer service, and the importance of it. However, in reality just how important of a role does it play in running a successful business, whether your store is a brick and mortar or online? All this talk about customer service isn’t for nothing — it’s serious stuff.

Customer Service Agent

The bottom line is it is one of the most important aspects in running a business that will grow and be successful. You can have every other aspect of the business in tip top shape; your inventory, your site usability, selection, price etc., but if you do not stand behind your products and support your customers throughout their purchasing process and beyond, you will not be nearly as successful as you can be.…

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4 Top Ways to Provide Superior Customer Service

Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews.

No matter how you look at it, customer service should be one of your top priorities as a business owner or manager.

Doing stellar customer service

Improve Response Times

In today’s digital world, people expect to receive a response quicker than ever before. One of the key factors in providing excellent customer service is responding nearly instantaneously, even if only just to say “we have received your request and will get back to you”.as you can.…

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5 Steps to Create a Better Experience for Your Customers

There’s a lot of steps that go into offering the best service experience possible for all your customers. It isn’t enough just to have the best quality or best priced product. It isn’t about having the best service staff possible either. Companies need to dig further and constantly be digging for answers even when everything seems to be perfect.

Enhancing customer experience

Here are 5 relatively painless steps you can take to foster a better customer experience in your company:

1. Its everybody or nobody

The big problem with several companies operating out there in the world these days is that they may have a handful of employees in their ranks who don’t realize just how important they are to this service initiative because connecting with customers isn’t part of their job description.…

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Choosing the Right Shipping Partner for Your Business

If you are a starting a business or you are simply fed up with your current shipping partner and are looking for options in the market, this article is for you.

Choosing the right shipping partner is essential

The following points are important factors you should evaluate before choosing the right shipping partner for your business:

Price

This is probably the factor most evaluated when looking for any product or service. While price could initially be perceived as being the most important thing to consider, as most of the people look for the cheapest pricing every time, it is important to sit back and really put some thought on what a cheap price entails:

  • Does the cheap price affect the service?
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