Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews.
No matter how you look at it, customer service should be one of your top priorities as a business owner or manager. Read on the following tips, courtesy of Nexa customer service.
Improve Response Times
In today’s digital world, people expect to receive a response quicker than ever before. One of the key factors in providing excellent customer service is responding nearly instantaneously, even if only just to say “we have received your request and will get back to you”.as…Continue reading