The functions and capabilities of chatbots have evolved over the years. They have changed from being simply repetitive and illogically predictive to intelligent, programmable, and highly interactive features in a chat application or service.
Chat, just like calls, is a way of communicating in real-time. Thus, this method of communication saw great potential in businesses, not just on the customer service aspect. It’s becoming a common misconception that chat services in business are only exclusively for customer service.
There are other benefits chat and chatbots can bring to your business, and we’ll tackle some of them here.
Chatbots Help Streamline Your Business Process
Chatbots that have intuitive and data-gathering programs embedded in them can collect valuable customer data which can be useful when it comes to planning and implementing changes or improvements in your business process.…Continue reading