POST CATEGORY : Management

The Unspoken Art of Firing Customers

Firing customer

Key Takeaways

  • Not every customer is worth keeping – some drain resources, morale, and profit.
  • Customer fit is as important as product-market fit in sustainable business growth.
  • Firing bad customers strategically protects your brand and team culture.
  • Clear policies, calm communication, and documentation minimize backlash.
  • Letting go of the wrong clients makes room for loyal, profitable ones.
…Continue reading →

Ben Weinstein of New Jersey: A Structured 30-Day Due Diligence Plan

Commercial acquisitions

Key Takeaways

  • A 30-day due diligence plan ensures no major aspect of commercial acquisitions is overlooked.
  • Front-loading financial and lease reviews builds a strong foundation for later checks.
  • Systematic inspections reduce surprises from physical or environmental issues.
  • Compliance tracking and financial comparisons confirm realistic performance expectations.
  • Final reporting consolidates findings into clear guidance for decision-making and negotiations.
…Continue reading →

The Hidden Power of Boring Businesses

Plumber fixing leaked faucet

Key Takeaways

  • “Boring” businesses often generate consistent revenue by solving timeless problems.
  • They thrive on stability, not hype, which reduces risk compared to trendy industries.
  • Unsexy industries can provide high margins and reliable repeat customers.
  • Small businesses in these spaces can scale through smart systems and local dominance.
  • Opportunities abound for entrepreneurs who look past glamour and see real-world demand.
…Continue reading →

Strategic Management of IT Assets for Business Growth

IT assets management

photo credit: Lukas / Pexels

Key Takeaways

  • Strategic IT asset management ensures financial efficiency and alignment with long-term business goals.
  • Understanding the full lifecycle of IT hardware—from acquisition to disposal—maximizes value and reduces costs.
  • Informed upgrade and disposal strategies prevent overspending and help recoup investments through resale.
  • Aligning IT assets with organizational objectives supports innovation, scalability, and competitive advantage.
  • Proactive planning and adoption of scalable technologies like cloud and virtualization enable sustainable growth.
…Continue reading →

Why Running a Small Business Feels Like Playing a Video Game (and How to Level Up)

Small business as video game

photo credit: Ninosouza / Pixabay

Key Takeaways

  • Running a small business is like a video game: full of challenges, levels, and unexpected bosses.
  • Resilience acts as your “extra life” – you don’t fail when you fall, you respawn smarter.
  • Progress comes from completing small quests that build toward bigger wins.
  • Problem-solving is your most powerful upgrade, helping you tackle obstacles head-on.
  • Community and networking turn solo play into multiplayer support systems.
  • Mindset matters: gamifying your approach makes work more motivating and less stressful.
  • Every failure is a checkpoint, not a game over – it’s proof you’re still in the fight.
  • The “endgame” isn’t beating business – it’s enjoying the growth and journey.
…Continue reading →

What Small Businesses Need to Know to Stand Out 

Clothing shop

Key Takeaways

  • Customization attracts younger generations and builds loyalty by offering personalized products and services.
  • Small businesses are vital employers, providing jobs to nearly 60 million workers in the U.S.
  • Employee development and supportive workplaces improve retention and competitiveness.
  • 20% of small businesses fail within the first year, underscoring the need for financial and strategic planning.
  • Differentiation through branding, quality, and technology helps small businesses stand out.
  • Innovation and adaptability are essential for long-term growth and market relevance.
…Continue reading →

Different Types of Medical Malpractice Cases with Insights from Eugene Saltzberg MD

Eugene Saltzberg MD

Key Takeaways

  • Medical malpractice occurs when substandard care results in patient harm, not just any medical error.
  • Common malpractice types include misdiagnosis, delayed diagnosis, and failure to treat.
  • Surgical mistakes—during operations, poor aftercare, or unnecessary procedures—are major malpractice cases.
  • Birth injuries often lead to malpractice claims, particularly involving OB/GYN specialists.
  • Prescription and anesthesia errors can cause severe, long-term patient harm.
  • Proof of negligence is required: mistakes must be those most doctors would not make under similar circumstances.
…Continue reading →

Afamefuna Odiwe on Incident Response Workflows in San Francisco’s Public Transit Network

Afamefuna Odiwe

Key Takeaways

  • Afamefuna Odiwe, Operations Supervisor at SFMTA, specializes in transit operations, incident response, and passenger safety management.
  • SFMTA defines a service disruption as any unplanned condition that prevents a vehicle from completing its scheduled route.
  • Disruption management follows structured workflows—from detection and classification to field deployment and passenger communication.
  • The Transit Management Center (TMC) serves as the command hub, coordinating resources, supervising incidents, and ensuring real-time adjustments.
  • Technologies like CAD/AVL and Intelex streamline incident reporting, dispatching, recovery operations, and post-incident analysis.
  • Passenger communication is prioritized through multi-channel updates (SMS, email, signage, social media).
  • Post-incident documentation and continuous improvement cycles strengthen safety, compliance, and long-term resilience of transit operations.
…Continue reading →

An Overview of the Elks National Foundation with Mitch Hanlon of Fullerton

Mitch Hanlon

Key Takeaways

  • Mitch Hanlon, a respected Southern California music educator and conductor, continues his legacy of service through the Elks National Foundation (ENF).
  • The Elks National Foundation, founded in 1928, has distributed over $500 million to charitable projects nationwide.
  • With more than 124,000 active donors and an $851 million endowment, the ENF funds scholarships, veteran support, and community initiatives.
  • Scholarship programs include the Most Valuable Student awards ($3M annually) and Legacy Awards ($1.6M for children and grandchildren of Elks members).
  • ENF initiatives also support youth drug awareness programs, veteran services, and local lodge community investment projects.
  • A board of seven trustees, all past Elks national presidents, oversees the foundation’s operations from Chicago.
…Continue reading →

Why Hybrid Teams Lose Focus Without Visibility and How You Can Fix It Fast

Remote working for business success

Key Takeaways

  • Hybrid teams lose focus when workloads, delays, and handoffs aren’t visible in real time.
  • Silent reassignments, unseen bottlenecks, and unbalanced workloads often go unnoticed until deadlines slip.
  • Real-time workload views prevent burnout and uneven task distribution.
  • Tracking time spikes highlights early delays before they snowball into major blockers.
  • Weekly focus reviews uncover hidden distractions and improve long-term productivity habits.
  • Live activity dashboards reduce missed handoffs by showing what’s moving and what’s stalled.
  • Workforce intelligence platforms provide actionable insights without adding unnecessary meetings.
…Continue reading →