How to Identify Detractors using an NPS Tool

Detractors have a negative impact on your reputation by leaving negative reviews on the web. They tend to spread negative word-of-mouth making sure their bad experience is heard by as many people as they know.

Detractor writing bad review

At some point everyone of us have been a Detractor. Have you ever been loyal to a brand and then suddenly stopped purchasing from them because your experiences had become disappointing?

Detractor is defined as a person unhappy with a company, a product or service. He finds fault with everything your business does. In other words, he is a critic.

In NPS framework, Detractor is a respondent who answers from 0 to 6 on the NPS scale.These…

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Factoring for Small Business – The Essential Guide and Most Important Benefits

As a small business owner, you probably did some crucial thinking before you started your enterprise – as any good business owner does. But beginning a business of your own entails more than just the proper planning – it also entails a day-by-day effort to make your business grow.

Small business factoring

It requires a lot of dedication and commitment, and if you’re not passionate about what you are doing, it’s easy to throw in the towel and walk away. But when you’ve invested so much into your business – you want it to succeed. So, where can you can get the support you need?…

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Managing Risk and Reward Inside Your Business Framework

Lots of people have lots of great ideas as far as business is concerned. They think about things in terms of production and development and research and profit. But not everyone is comfortable thinking of risk and reward, and that is something that everyone should take seriously as a priority.

Risk management and analysis

If you start with risk assessment of any business decision, then moved to budgeting, a clear plan should develop on its own. From there, you can learn from professionals who are good at risks and rewards, and you can also be social and transparent with your business dealings to keep any potential roadblocks above ground.…

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5 Must-Have Learning Management Systems (LMS) Features for Employee Training

Picking a learning management system for employee onboarding and training can be a stressful affair. There are more than 180 sophisticated learning management systems in the market today and each one of them offer unique features and tools to make elearning fun, engaging and productive. But not all features may be required for your specific organization needs.

Learning Management Systems (LMS)

In this article, we will take a look at five specific must-have features that your LMS should offer.

Mobile Support

Smartphone are ubiquitous in the modern workplace. Yet, several legacy LMS applications do not offer comprehensive support for learning over mobile devices.

Mobile learning is important for two reasons.…

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How to Build a Strong Relationship With Your Clients

It is well known that the acquisition costs are lower for existing customers compared to new ones. According to one Gartner report, 80% of a company’s revenues come from 20% of its clients. A strong relationship with customers is essential to your business continuity and subsequently lower acquisition costs.

Customer relationships

Here are a few tips to help organizations strengthen their relationship with clients.

Understand the Client’s Needs

A CEI Survey suggests that 86% of buyers are willing to pay more for a better customer experience. But at the same time, just one percent of these customers feel that vendors consistently meet their expectations.…

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DIY Projects for Your Business

Whatever your business is, the more you individualize, customize, and personalize your output, the more competitive you’ll be in an industry that is otherwise mostly homogenous. Though some aspects of a business are better taken care of by consultants, contractors, and outside professionals, there are many DIY projects that you can accomplish just fine.

DIY business projects

You can potentially create your own physical signage, make your own website, do your own social media advertising, and even decorate with your own artwork. The more DIY projects you do, assuming you do them well, the more identifiable your brand will be, and that should translate to a better bottom line financially.…

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Car Dealer Chat Targets Your Money Makers

The public often makes the mistake of assuming car dealers make their money on the sale of a new car. It makes sense; they’re big ticket items and it’s easy to assume that someone is profiting when you pay a few tens of thousands of dollars. But as you know, selling cars has a very thin profit margin, and only about 30 percent of a dealership’s gross profits come from the sale of new cars.

Car dealership

Dealerships make most of their money from their two other major departments: Finance & Insurance and Parts & Service. According to Edmunds, the average dealership saw 37 percent of their gross profits come from Finance & Insurance and 44 percent from parts and service.…

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Why Customer Service is So Important in E-commerce

When establishing an online store, you may not be thinking about the importance of customer service – after all, you won’t be seeing anyone face to face. However, it’s still crucial you’re communicating with those who do business with you, and here’s just a few reasons why.

Online customer service

You’ll keep them coming back

One of the most important things to ensure you’re practicing within your business is relationship building with customers. It’s absolutely vital – you want these customers to keep coming back, and existing customers are much more likely to buy from you than new customers would be.

By building these relationships, you’re letting the customer know just how trustworthy and reliable you are as a business.…

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What to Consider When Planning a Rental Property Investment

Many of the world’s richest people own their wealth to real estate. Therefore it should come as no surprise that many people looking to invest choose to invest in rental real estate, as there are many reasons why this type of investment is usually the safest bet.

Rental property investment

But as with any other investment, you will have to conduct some research before you have to pay several hundreds of dollars. While rentals are a safe market, there are many factors that can influence the price of the real estate as well as your return on investment.

In this article, we will list the factors you need to consider before investing in rental property.…

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4 Tips to Preventing Construction Accidents

Construction CEOs wrongfully assume that accident prevention rests solely on the shoulders of site managers and workers. But as CEO, it’s also your job to make sure that certain safety protocols are in place and that everyone is properly trained.

Construction accident

In 2013, one out of every five construction workers in Texas incurred injuries that required medical attention. One out of every ten construction workers in the United States as a whole are injured every year.

These four tips can help prevent accidents on your site.

1. Hold Mandatory Safety Meetings

Holding mandatory safety meetings every morning will ensure that all workers and managers are on the same page.…

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