As the saying goes, good communication isn’t about what you say, but what the other person hears.
When communicating with customers, you want to be sure employees understand how to make an impact that leads to stronger relationships. Here are 7 tips for good customer communication.
1. Don’t Show Off
You’re a product expert and that’s impressive. But customers don’t need a long dissertation in response to product questions or feedback.
This is especially important to remember when dealing with negative customer feedback. Attempting to explain too much can come across as not taking responsibility for the problem or talking down to the customer.…Continue reading