Customer service plays a huge role in the satisfaction and return of your customers. However, many online companies have forgotten that having good customer service for an online business is just as important as for a brick and mortar business—maybe even more so. And because many other companies understand this, there are a plenty of different technologies available to help you improve your customer services as well as your overall relationship with your customers or clients.
To show you how, here are three types of technologies you can use to improve your customer service with online visitors.
Finding Weaknesses with Analytics
Before you can know how to improve, you first need to know where you should be improving.…Continue reading